Key Account Manager

Yusen Logistics•College Park, GA

17h

About The Position

The Key Account Manager is responsible for the retention, strategic development, and profitable growth of a nationally significant customer whose business spans multiple U.S. branches and interfaces with Yusen Logistics’ global network. This role serves as the primary owner of the customer relationship within the United States, leading the development and execution of a comprehensive Account Development Plan (ADP) while ensuring consistent strategy, execution, and customer experience across all participating branches.

Requirements

Bachelor’s Degree preferred, ideally in Logistics Management or Sales/Marketing.
Min 5+ years of senior management experience within logistics, ideally within business development and key account management with P&L responsibility.
Excellent knowledge of the logistics industry.
Proven strength in strategy, budgeting, and execution.
Ability to detect and understand trends in customers’ business and industry.
Proven ability to collaboratively design and sell large-scale solutions, adding value to the Customers’ business and profit for Yusen.
Outstanding communication (verbal and written) and negotiation skills.
Proven ability to build relationships within the C-level of the customer’s organization based on trust, insight, and quality.
Deep understanding of sales in multinational and multicultural global business environments.
Fluent English proficiency is mandatory.
Proven track record in multicultural people management, including the ability to functionally manage a diverse virtual team.

Responsibilities

Develop, own, and execute the national Account Development Plan (ADP), including relationship matrix, prioritized opportunities, investment requirements, and P&L projections aligned with budget.
Ensure U.S. account strategy aligns with broader global account objectives, where applicable, collaborating with global and regional stakeholders to support integrated solutions.
Identify, qualify, develop, win, and onboard new business opportunities in line with the ADP and the customer’s short- and long-term supply chain strategy.
Serve as the senior U.S.-based point of contact for the Key Account, building trusted relationships with key customer stakeholders, including senior and executive-level contacts.
Represent Yusen Logistics Americas in customer discussions that require cross-border or global coordination, ensuring alignment of messaging, service approach, and value proposition.
Lead and participate in regular customer business reviews, strategic planning sessions, conference calls, and onsite meetings as required.
Collaborate closely with Global Headquarters (GHQ), OpCos, and overseas Yusen Logistics teams to support account development, solution design, and customer initiatives that extend beyond the U.S.
Act as a central coordination point between U.S. branches and global stakeholders to ensure consistent execution, governance, and customer experience.
Share customer insights, growth opportunities, and industry intelligence with global stakeholders to support broader account visibility and alignment.
Lead a virtual, cross-functional national account team consisting of branch operations, product, finance, and management stakeholders across the U.S.
Drive alignment, accountability, and engagement across all involved branches to deliver against the ADP.
Serve as the escalation point for complex commercial or operational challenges requiring coordination across multiple branches or regions.
Monitor, enhance, and enforce Standard Operating Procedures (SOPs) across all supporting U.S. branch locations.
Proactively analyze operational trends, KPIs, and exceptions, using data and insights to recommend service improvements and continuous improvement initiatives.
Oversee the preparation, validation, and distribution of operational and performance reporting to customers and internal stakeholders.
Drive the systematic collection, analysis, and application of customer, operational, and industry insights at both the national and global level.
Identify opportunities for innovation, supply chain optimization, and value-added solutions that strengthen the customer partnership.
Align account initiatives with logistics and supply chain industry trends and Yusen Logistics’ strategic priorities.