Key Account Manager

SCHAEFER SYSTEM INTERNATIONAL INC• US,

6d•Hybrid

About The Position

SSI SCHAEFER is a leading global solution provider for all sectors of intralogistics and a family business that invests in the expertise, passion, and talents of its employees. As one of the largest providers, they help customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. They offer cost-effective intralogistics solutions from a single source, from fully automated warehouses to manual and semi-automatic systems, and are a leading provider of software for internal material flow. SSI SCHAEFER has 8,600 employees in 80 operating companies and 7 production sites worldwide. They have won Best Places to Work™ several years in a row and offer competitive benefits. They are also proud to be an equal opportunity employer.

Requirements

Bachelor's degree in Business, Engineering, Technology, or a related field preferred.
2+ years of experience in technical sales, service sales, account management, customer success, or a related B2B environment.
Experience with Salesforce, Microsoft Office, and CRM/business systems.
Understanding of automation, logistics, material handling systems, industrial equipment, or IT systems
Ability to travel approximately 25%.

Nice To Haves

Strong customer relationship management, communication, presentation, and organizational skills.
Customer focused mindset with strong business acumen.
Proactive problem solver with a high level of ownership and accountability.
Strong collaborator who can build relationships across customer and internal teams.
Ability to work independently in a fast-paced, growth-oriented environment.

Responsibilities

Serve as the primary point of contact for a major customer across two facilities, building trusted relationships with site leadership and key stakeholders.
Identify, develop, and close service sales opportunities including maintenance agreements, system upgrades, modernization projects, spare parts, and lifecycle management solutions.
Collaborate with Engineering, Service Operations, and Project Management teams to develop and deliver solutions that improve system performance and customer value.
Manage account activities, service commitments, business reviews, and escalations to ensure successful service delivery and customer satisfaction.
Maintain a regular presence at both customer sites while representing the company through meetings, presentations, and strategic planning discussions.