Key Account Manager, Long Term Care (Great Lakes Region)

Axsome Therapeutics•Chicago, IL

2h•$190,000 - $215,000•Remote

About The Position

Axsome Therapeutics is seeking a field-based Long-Term Care (LTC) Key Account Manager (KAM) to drive commercial activities for assigned geographies in alignment with sales and marketing strategies. The LTC KAM will be responsible for building brand and company awareness while supporting product adoption across approved indications. This role involves developing and executing strategic business plans for regional and national long-term care accounts to optimize patient access, product adoption, and business growth. The KAM will be a key member of the LTC field leadership and the primary commercial lead for key stakeholders within LTC pharmacy networks, integrated delivery systems, regional healthcare organizations, skilled nursing facilities, behavioral health organizations, and affiliated healthcare providers. The KAM will collaborate cross-functionally with Sales, Market Access, Medical Affairs, Trade, Marketing, and Operations to drive performance and strengthen strategic partnerships in the LTC channel.

Requirements

Bachelor’s degree from an accredited college or university.
10+ years of top performing pharmaceutical, biotech, healthcare, or LTC account management experience.
Experience managing complex health systems, institutional, or LTC customer relationships.
Strong understanding of reimbursement, formulary access and healthcare delivery systems in the LTC market.
Must live in the territory's geography.
Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals.
Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment.
Comfortability with uncertainty and high expectations.
Strong digital marketing aptitude.
Strong interpersonal, presentation, and communication skills.
Frequent driving, including extended periods of time behind the wheel.
Prolonged sitting and standing as part of daily job functions.
Ability to lift and carry up to 30lbs regularly.
Overhead reaching required to close and secure liftgates or similar equipment.

Nice To Haves

Launch experience strongly preferred.
Patient support services experience a plus.

Responsibilities

Develop and execute strategic account plans for targeted LTC customers and pharmacy organizations.
Identify opportunities to expand product utilization and increase market share within accounts.
Deliver compelling customer engagement activities across both virtual and live settings.
Build and maintain executive level relationships with key decision makers including: LTC Pharmacy Leadership, Medical Directors, Consultant pharmacist, Health system administrators, Behavioral health leadership, IDN Stakeholders.
Deliver compelling clinical and business presentations tailored to customer needs.
Promote within our approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry- and company-specific legal and regulatory guidelines and policies.
Operate in full compliance with company policies, industry regulations, and healthcare laws.
Develop strong customer relationships by better understanding the customer’s needs.
Serve as a resource to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials).
Support education and awareness of market access and reimbursement dynamics, including payer requirements, pharmacy fulfillment processes, patient access programs, and reimbursement tools.
Communicate territory activity in an accurate and timely manner as directed by management.
Provide feedback to sales and commercial leadership, LTC sales colleagues, marketing, market access, and other internal departments about changing environment and results.
Successfully complete all training classes in a timely manner.
Complete administrative duties in an accurate and timely fashion.
Manage efforts within assigned promotional budget.
Attend medical congresses and society meetings as needed.
Ensure timely access for patients through patient services and savings programs support.
Overnight travel as indicated by the needs of the business.
Frequent driving, including extended periods of time behind the wheel.
Additional responsibilities as assigned.