Key Account Manager III

Synthomer

2d•Remote

About The Position

Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients for key sectors such as coatings, construction, adhesives, and health and protection. Headquartered in London, UK, the company employs approximately 3,900 employees across 5 innovation centres and over 29 manufacturing sites globally. The Key Account Manager III reports to the Head of Sales, Americas – Consumer Materials, and is responsible for managing an existing customer base while driving growth with new customers and in adjacent market applications. This role involves direct and indirect sales, assessing customer needs, developing and delivering sales bids, presentations, and proposals, conducting product demonstrations, and building relationships to generate future sales and repeat business. Compensation for this role is based on the achievement of sales targets.

Requirements

Bachelor’s degree in Chemistry, Chemical Engineering, Civil Engineering, and/or combination of education and related experience.
Minimum of five years’ sales experience; preferably in the chemicals industry.
Strong track record and proven experience in sales of polymers and additives in the chemicals industry and knowledge of end-use applications.
Full commitment to business integrity, customer value, teamwork, innovation, and diversity, equity and inclusion (DE&I).
Excellent communication, negotiation and presentation skills.
Ability to build and maintain strong relationships with customers.
Self-motivated with a strong sales drive, determination and target-oriented mindset.
A mission-driven, team player with the desire to make an impact and difference.
Ability to plan and manage at both strategic and operational levels.
Outstanding interpersonal skills across cultures.
Experience working across cultures collaboratively in a global organization.
Excellent MS Office software experience, CRM and planning tools (e.g., Salesforce, Arkieva).
Valid driver’s license and ability to travel up to 60%.
Ideal candidate will be located in the Eastern half of the United States, within driving distance of a major airport.

Nice To Haves

Master’s degree preferred.
Ten or more years sales experience preferred.

Responsibilities

Develop and execute budget in cooperation with the Coatings and Construction Solutions Business Unit to include growth targets for volume, revenue, and gross margin.
Drive and support sales efforts to deliver agreed business targets - volumes, revenues, profitability (product and territory), and working capital (accounts receivables and percent current).
Build and maintain strong relationships with customers and key external stakeholders in the textiles industry.
Stay up to date with the latest industry trends, new technologies and competitor offerings, inform internal stakeholders about developments
Conduct market mapping to analyze customers, demand, unmet needs and competitors
Identify and develop new business opportunities, identify threats, mitigate risks
Manage the sales cycle from lead generation to deal closure
Ensure customer needs are met through collaboration with Technical Service, Marketing, Product Management, Supply Chain, Quality and Customer Service
Ensure compliance with SHE requirements in the area of responsibility in line with internal, contractual and legal requirements
Manage sales volume and margin within set targets by implementing commercial excellence guidelines
Negotiate prices, rebates, payment terms and conditions and supply agreements
Plan and conduct customer visits in the assigned territory considering the value of the customer relationship
Create visit reports for sustainable information and communication within the organization
Monitor accounts receivable, ensure punctual payments and cash flow targets, actively manage credits in collaboration with Finance
Manage claims in collaboration with Technical Service and Quality
Support the Head of Sales in territory, budget and forecast planning
Represent Synthomer at trade shows, conferences and congresses

Benefits

Competitive, market-aligned compensation
Discretionary global bonus scheme
Discretionary Long-Term Incentive Plan (LTIP) – for senior positions
Company car or car allowance – varies by region and role
Healthcare – tailored to regional locations
Parental leave and family support – maternity, paternity, adoption (aligned with regional policies)
Working options – flexibility where it matters, based on role and business needs
Learning & development opportunities – training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offers
Wellbeing support – employee assistance program (EAP), mental health resources, wellbeing initiatives
Retirement / pension contributions – plans vary by country
Culture of Inclusion – where everyone can thrive
Performance culture, global reward & recognition programmes