Key Account Manager F&B (KAM)

ISS • Los Angeles, CA

1d • $155,000 - $165,000 • Onsite

About The Position

The Key Account Manager is responsible for the effective and efficient functioning of the campus services operations. You will serve as the strategic partner to the client, ensuring all functions, initiatives and priorities align with the client’s overall goals, ISS/Guckenheimer’s business strategy, and our contractual commitments. You will translate vision into disciplined operational execution, delivering exceptional workplace dining and hospitality experiences while driving measurable financial and performance results.

Requirements

• 10+ years in multi-unit, multi-concept Hospitality Services Management: Restaurant, Hotel, Retail, Food & Beverage, etc.
• Experience managing a team of leaders across diverse disciplines (i.e. operations, culinary, guest experience, etc.)
• Bachelor’s degree in Hospitality, Business, or similar required
• Proven track record of leadership: building, managing, and leading large and diverse teams
• Positive attitude and dependable under pressure - an excellent role model, motivator, and leader
• Passion for hospitality, innovation, and creative experiences
• Successful coaching and teaching skills in both individual 1-on-1 and team settings
• Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
• Demonstrate good judgement and decision-making skills
• Must have extensive direct client interaction experience in both informal settings and in formal meetings
• Manager ServSafe Certified or ability to be certified immediately after hire
• Ability to stand and walk for extended periods, up to eight hours per day
• Ability to lift a minimum of twenty five pounds
• Maintain professional appearance standards
• Thrive in high volume environments with time sensitive demands
• All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Nice To Haves

• Prior experience in contract-managed service highly desired; Corporate Dining experience preferred
• Master’s degree is highly preferred. Graduate of an accredited Culinary Institution or Hospitality program preferred

Responsibilities

• Lead all campus operations with a hospitality first mindset, ensuring every café and service point delivers a consistent and elevated guest experience
• Partner closely with ISS/Guckenheimer regional leadership, campus leadership team, and client stakeholders to align operational strategy with client objectives and contractual commitments
• Drive disciplined execution across the campus by ensuring all ISS/Guckenheimer and client standards, policies, and service expectations are consistently upheld
• Oversee financial performance for the campus account, including margin management, cost controls, forecasting accuracy, and performance metric accountability
• Ensure operational systems, reporting tools, and processes function effectively to support accuracy, scalability, and informed decision making
• Lead new service launches, renovations, and program enhancements with strong operational readiness and seamless guest experience execution
• Lead client retention and growth efforts by demonstrating operational strength, service excellence, and continuous improvement
• Facilitate leadership alignment meetings with General Managers, chefs, and support teams to reinforce accountability, innovation, and consistent execution
• Maintain a visible presence on site, coaching leaders in real time, reinforcing hospitality standards, and ensuring every guest interaction reflects professionalism and care
• Embed food safety and workplace safety into daily campus operations through leadership, training, and consistent follow through
• Ensure all kitchens and service areas are organized, clean, and inspection ready at all times
• Enforce adherence to workplace safety standards, food safety protocols, and all regulatory requirements
• Oversee execution of Allergen Control Plan requirements with precision and operational discipline
• Validate accurate product labeling and clear allergen identification across all cafés
• Maintain strict compliance with HACCP and NSF standards through documented processes and audit readiness

Benefits

• ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees