Key Account Manager, End Customer

Axis Communications

21h•Hybrid

About The Position

The KAM, End Customer will have the primary responsibility of being the point person within Axis as it relates to specific major end customer account relationships (multi-year, multi-region, > $1 million, etc.) assigned by area sales management. This position will require a unique set of skills both technical and sales alike. Communication with different departments within Axis Globally including sales, business development, marketing and technical services is required. The ideal candidate should reside in the Austin, TX area.

Requirements

Strong account management and teambuilding skills with particular focus on attention to detail and strategic planning
Proven ability to build strategic and trusted relationships at all levels with the end user
Ability to manage relationships with multiple integrators, distributors & partners competing for the same account
Strong communication (verbal, listening, written), presentation, and training skills
High level of technical ability for shootouts, proof of concepts, pilots and pre & post-sale troubleshooting
Ability to convey complex technologies and specifications easily
Experienced design documentation skills (schematics, flow charts, metrics, FOV, pixels on target, etc.)
Strong knowledge of the physical security market, including products and future trends
Knowledge of video transport protocols and compression technologies
Bachelors’ Degree in Computer Science, Computer Engineering, Network Engineering, or Information Systems
5+ years in the role of Sales, National / Key Accounts, Sales Engineering, or Project Management ideally in the video and physical security markets.

Nice To Haves

Experience with Salesforce preferred

Responsibilities

Acts as the point person within Axis to manage all aspects of relationship with assigned major accounts.
Responsible for the daily management of accounts from its inception and assignment to the point of transition.
Responsible for strategic management of the accounts with the goal of deepening the Axis relationship across product lines, geographical boundaries and over an extended time horizon.
Involved in the sale and implementation of accounts including: presentations and proposals to decision makers, site management of pilot installs, integration testing with ecosystem partners.
Manages the relationship with all end-users and ecosystem partners involved in the account
Builds a team around the account and coordinates all resources and communication between sales, business development, marketing, technical services.
Writes and maintains all documentation related to the account. Including meeting minutes, notes, designs, Axis CRM, tracking tools.
Involved in account design including: site surveys, camera recommendations, camera placement, field of view, pixels on target, site drawings (Visio, CAD, etc.), system design including 3rd party recommendations and integration
Maintains precise documentation of product configuration and specifications that are relevant to the account
Assembles necessary weekly/bi-weekly/monthly reporting as required
Responsible for coordinating any post-sales support or technical assistance
Perform other related duties as assigned