Key Account Manager, Costco & Strategic Accounts

Simplehuman•Torrance, CA

7d•Onsite

About The Position

Simplehuman is seeking a highly energetic, assertive, and personable Key Account Manager to join their Sales team. This role is responsible for leading the Costco Global relationship, managing the day-to-day partnership across US and international Costco markets, and serving as the primary representative of the brand. The ideal candidate thrives on building relationships, earning trust, and communicating with conviction to influence buyers. This position involves being the main point of contact, representing the brand at a high level, driving revenue, and securing significant product placement. Additionally, the role will manage a growing portfolio of distributor, builder, and trade accounts related to a new product initiative, overseeing follow-up and execution as the program launches.

Requirements

5-10 years of account management or sales experience
Costco and/or consumer goods experience strongly preferred
Proven track record of building and sustaining long-term client relationships, ideally with Costco or another major club/mass retail account
Experience managing or supporting distributor, builder, or trade accounts, with a strong focus on follow-up and execution
Skilled negotiator comfortable leading sell-in and promotional negotiations while advocating for your accounts and protecting company interests
Strong written and verbal communication skills, able to speak to buyers, executives, and store-level teams with equal ease
Strong data, math, and Excel skills, with the ability to build forecasts, pricing models, and performance reports
Highly detail-oriented, with the discipline to manage complex account documentation and requirements accurately
High emotional intelligence; personable, adaptable, and genuinely curious about people
Proactive problem solver who thrives in a fast-paced, entrepreneurial environment
Able to speak fluently about brand positioning, category trends, and retail dynamics
Highly organized with the ability to manage multiple accounts and priorities simultaneously

Responsibilities

Own and grow the Costco Global relationship, driving sales, volume, and profitability across US and international Costco markets
Serve as the primary relationship owner for Costco, from buyer to category manager to warehouse-level contacts
Lead Costco account reviews, line presentations, item setup, and sell-in meetings with confidence and clarity
Negotiate Costco terms, pricing, and promotional programs that work for both sides
Manage a portfolio of distributor, builder, and trade accounts supporting a new product initiative, leading day-to-day follow-up, order execution, and relationship management
Communicate our brand story compellingly and consistently across every touchpoint
Collaborate with internal teams (marketing, ops, product, supply chain) to deliver on account commitments
Build and maintain sales tracking, forecasts, and performance reporting in Excel; proactively identify growth opportunities
Represent the company at trade shows, market events, and retailer meetings