Key Account Manager, Chains
About The Position
Make a difference behind the scenes in keeping pharmacy operations running smoothly! At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Key Account Manager, Chains to partner with existing pharmacy clients and provide superior customer service to our Chain accounts. This is a hands-on role responsible for ensuring open tickets are addressed and updates are communicated back to the pharmacy in a timely manner. This position does not involve sales or cold calling. This role is based in our Grapevine, TX office. Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status).
Requirements
- 2+ years’ experience in account management
- Professional and friendly demeanor is a must
- Demonstrated ability to communicate, present, train, and effectively assist in decisions at all levels of client organizations
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening and critical thinking skills
Nice To Haves
- Certified pharmacy technician (CPhT) certification a plus
Responsibilities
- Operate as the point of contact for any and all matters specific to Chain locations
- Build and maintain strong, long lasting customer relationships with all members of assigned accounts, such as pharmacy owners, managers, and staff members
- Ensure the timely and successful delivery of solutions to clients’ unique needs such as configuring and customization of Liberty’s software
- Work with all departments to ensure project resolutions such as software errors, and hardware troubleshooting or replacements etc.
- Communicate clearly with clients about status of purchases, trouble tickets, and requests
- Assist with high severity requests or issue escalations as needed
- Work with assigned accounts to guide and aid in configuring software and computer settings to customize software to best meet each client’s unique needs
- Provide web-based training of Liberty’s pharmacy software
- Become an expert on Liberty’s software in order to answer questions and guide clients in best practices for their specific needs
- Coordinate with the Pharmacy Success Manager, Chains, to ensure a smooth onboarding experience
- Assist in other areas as needed
Benefits
- 100% employer-paid medical and life insurance for employees
- Optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Fully vested 401(k) with employer match
- Employer contributions to Health Savings Accounts (HSA)
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
- Fully stocked breakroom
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
