Key Account Executive (Outside Sales) - Durham/Chapel Hill, NC

Labcorp•Durham, NC

5d•Onsite

About The Position

Labcorp is seeking a field-based Key Account Executive (Outside Sales) to join their team in the Durham/Chapel Hill, NC and surrounding territory. This role involves educating, instructing, and upselling assigned and newly generated accounts, acting as a liaison between clients and the Labcorp operations team, and providing ongoing service and problem resolution. The goal is to ensure customer retention through superior customer service, recommend client-focused solutions, and manage clients' day-to-day operations. The position also requires working closely with senior sales representatives to grow the book of business, continuously providing educational material to clients, and resolving customer-related issues in a timely manner. The Key Account Executive is expected to meet and exceed monthly retention and upsell goals regularly. The sales team is the face of the company, introducing services to prospective clients and engaging at all business levels. This is an opportunity to join an organization known for advanced testing with a solid reputation as a leader in the diagnostics industry, making a difference in people's lives.

Requirements

High School Diploma or equivalent
Valid driver’s license and clean driving record

Nice To Haves

Bachelor’s degree
3 years of previous outside sales or account management experience
Experience in the healthcare industry
Proven success managing a book of business
Superior customer service skills with the ability to build trust-based relationships
Effective communication skills, both written and verbal
Ability to deliver results in a fast paced, competitive market
Excellent time management and organizational skills
Proficient in Microsoft Office
Ability to travel overnight as needed

Responsibilities

Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
Act as a liaison between the client and the Labcorp operations team in relation to client needs
Provide ongoing service and problem resolution to customer base
Ensure customer retention by providing superior customer service
Recommend solutions that are client focused
Provide account management for clients day to day operations
Work closely with senior sales representatives to grow book of business
Continuously provide educational material to the client base
Resolve any customer related issues in a timely manner
Meet and exceed monthly retention and upsell goals on a regular basis