Key Account Executive (Sales Representative) - Central Montgomery County, MD

Labcorp•Linthicum, MD

2d•Hybrid

About The Position

Labcorp is seeking a Key Account (Sales) Executive to join their team in Central Montgomery County, MD. This role involves educating, instructing, and upselling assigned and newly generated accounts within a territory. The Key Account Executive will act as a liaison between clients and Labcorp operations, provide ongoing service and problem resolution, and ensure customer retention through superior service. The position requires recommending client-focused solutions, managing day-to-day client operations, and working to increase organic growth by upselling the current book of business. Collaboration with senior sales representatives is expected to grow the book of business, and continuous education of the client base is necessary. The role also involves resolving customer-related issues in a timely manner and consistently meeting or exceeding monthly retention and upsell goals. The ideal candidate will reside within the territory, which covers Central Montgomery County, Maryland, and will require mostly day travel with little overnight travel. The sales team is the face of the company, introducing services to prospective clients and engaging at all business levels. This is an opportunity to join a company known for advanced testing and a solid reputation in the diagnostics industry, making a difference in people's lives.

Requirements

High School Diploma or equivalent
Valid driver’s license and clean driving record

Nice To Haves

Bachelor’s degree
3 or more years of previous outside sales experience or account management
Proven success managing a book of business
Experience in the healthcare industry is a plus
Superior customer service skills with the ability to build trust-based relationships
Effective communication skills, both written and verbal
Ability to deliver results in a fast-paced, competitive market
Excellent time management and organizational skills
Proficiency in Microsoft Office and Excel
Ability to travel overnight as needed

Responsibilities

Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
Act as a liaison between the client and the Labcorp operations team in relation to client needs
Provide ongoing service and problem resolution to customer base
Ensure customer retention by providing superior customer service
Recommend solutions that are client focused and persuasive
Provide account management for client’s day-to-day operations
Upsell current book of business to increase organic growth
Work closely with senior sales representatives to grow book of business
Continuously provide educational material to the client base
Resolve any customer related issues in a timely manner
Meet and exceed monthly retention and upsell goals on a regular basis