Rochester, NY

OPENLANE•Carmel, NY

22h•Hybrid

About The Position

At OPENLANE, we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. A Key Account Executive with experience in outside sales development and business growth strategies is needed. This role is part of a strategic sales team responsible for acquiring, retaining, and growing independent dealership businesses. The individual will use their experience in customer acquisition, relationship management, and business expansion. They will also act as the personal liaison for clients within a dedicated book of business, ensuring that expectations are set and met while accomplishing revenue generating results. This role involves significant time in the field leading acquisition efforts, meeting with key accounts, facilitating regional conferences, and coaching best practices. By providing superior customer service, the individual ensures their accounts have the tools and information needed to utilize our software and be successful. A value-based approach to the business is essential, ensuring not just a successful transactional experience, but a long term journey making key accounts successful. The individual will be the voice of the company and the bridge to our clients’ success, ensuring a growing and profitable relationship with their key accounts.

Requirements

College degree or equivalent professional experience.
2 years of outside sales or business development experience.
Superior communication skills, able to clearly articulate ideas and concepts.
Intermediate knowledge of both Microsoft Office and Google Suite products.
Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred.
Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment.
Ability and willingness to travel to or within assigned region, roughly 50% of the time every month.

Nice To Haves

2-3+ years in a customer focused, industry specific, or account management position.

Responsibilities

Identify, approach, and connect with dealerships for business development and portfolio expansion.
Serve as the main point of contact for clients within your assigned book of business.
Facilitate seamless communication across departments to provide efficient solutions to client issues.
Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
Understand and react to the competitive landscape.
Document all customer interactions and maintain accurate records in our CRM.
Adapt to changing priorities and provide support in unexpected situations.
Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement