Key Account Director

the LEGO Group • Boston, MA

10d • $169,031 - $253,547 • Hybrid

About The Position

Ready to build something extraordinary — one brick, one strategy, and one big idea at a time? As Key Account Director for one of our top North American key accounts, you'll lead a dynamic cross-functional team across sales, marketing, eCommerce, and operations to drive meaningful growth and unlock the full potential of our partnership. So, are you ready to turn bold visions into bottom-line results (and have some fun while doing it)?

Requirements

• Significant customer-facing experience in consumer packaged goods, with a few years of dedicate experience in eCommerce
• Proven account management skills with an insights-based approach to selling that builds mutually beneficial solutions
• Proven expertise in negotiation skills, long-term planning, inventory planning collaboration, and critical thinking
• Track record of successful commercial management with ability to drive and manage external partners at medium to high complexity
• Demonstrated success leading large-scale customer businesses within retail and/or eCommerce environments.
• Strong professional abilities including a solid business sense, collaborative approach, strong communication, team orientation and integrity
• Ability to manage multiple priorities working across several functions by employing strong planning and organizational skills leading to effective and timely execution
• Self-motivated, creative and results driven with an ability to think critically, interpret trends and challenge the status quo
• Proven LEGO Leadership Playground behaviors – bravery, curiosity, focus
• Ability to articulate complex topics concisely and explain rationale through data and insights
• Comfort communicating with and influencing senior leaders, including c-suite
• Demonstrated ability to proactively interpret trends and think criticality to challenge the status quo in a constructive way

Nice To Haves

• Formal people leadership experience with responsibility for coaching, developing and elevating team performance a plus.
• Experience working with large US or Canadian retailers a plus, specifically within a fast-moving consumer goods company

Responsibilities

• Operate as the General Manager for a top key account business in North America serving as the execution leader of a cross-functional team spanning sales, marketing, eCommerce and operations – key focus areas: Drives mutual value creation for both the LEGO® Group and the customer.
• Responsible for the definition and delivery of joint-business plans which deliver upon shared strategic objectives, while capitalizing on the customer’s unique value proposition and shopper base.
• Drives cross-functional collaboration across the Business Unit, working with the cohort of Key Account Directors.
• Be leader inspiring and driving the success of others, whilst representing a comprehensive market approach in shared decision making forums.
• Innovates upon go-to-market principles to deliver a highly integrated and ambitious commercial & promotional plan
• Consistently demonstrates strong leadership capabilities, including coaching and development within a high-performing team, contributing to an environment of accountability, inclusion and continuous development.
• Accountable for delivering on key objectives to drive sustainable commercial growth.
• Owns the management of the customer P&L across functional areas with a keen focus on and understanding of both The LEGO Group’s and the customer’s economics to drive profitable growth and improved productivity.
• Takes a data driven approach to performance measurement, with intellectual curiosity serving as the central tenent.
• Tracks key critical metrics and performance to understand drivers and detractors, while driving a robust approach to the measurement of promotional effectiveness.
• Liaises with partners in Operations to co-develop and own the joint forecast.
• Drives an operational innovation agenda with a focus on the use of digital tools to drive greater standardization & automation.
• Delivers on our customer value proposition to improve customer sentiment through building a trusted & productive relationship as the primary lead call point.
• Uses a data-driven approach to negotiate and manage toward mutually valuable trade agreements.
• Applies insights to develop a test & learn agenda for future growth opportunities
• Upskills and develops the overall competence and professional skills within the sales and eCommerce function to deliver best-in-class key account management.
• Ability to think both executionally and strategically simultaneously.
• Unconstrained and intellectually curious mentality, with a strong focus on what’s next and thinking big.
• Work with Key Account Vice President to define 3-5 year vision for the account, with reference to broader USBU and LEGO Group strategic priorities, including commercial and marketing eCommerce levers.
• Work cross-functionally to improve opportunities across audiences, themes and key occasions, including events centered on online sales.
• Upskill and develop the overall competence and professional skills within the eCommerce & sales functions.
• Deliver on mutually developed joint business plans through strategic partnerships that harness the strength of both the LEGO Group and the customer to improve opportunities for growth.
• Drive market level growth and reach the builders of tomorrow.
• Deliver against our partners’ needs and expectations as well as achieving team and company goals.
• Demonstrated ability to use both in-store and eCommerce opportunities to drive sustainable growth across physical retail, digital commerce, or integrated omni-channel environments.
• Attention to detail combined with big picture curiosity, the ability to empower and lead, and the relentless pursuit of excellence are critical to delivery in this role.

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed