Key Account Coordinator - Weekend Afternoon Coverage
About The Position
Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow. We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. We're looking for a Weekend Customer Service Representative who is responsible for weekend shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.
Requirements
- Recent college or university degree in Marketing or Business-related field is required
- Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
- Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
- Strong negotiation skills with proven closing ability
- Ability to function independently with little or no supervision as well as function in a team environment
Nice To Haves
- 2+ years of sales and account management experience in transportation and logistics field is preferred
- Previous experience in an analyst role and or in pricing function is an asset
- Experience working B2B sales involving complex deals is an asset
- Strong knowledge and understanding of the sales planning process
Responsibilities
- Monitor and track active shipments throughout weekend hours, maintaining real-time visibility and service performance.
- Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
- Update customer portals, systems, and shipment records with accurate and timely information.
- Coordinate pickup and delivery appointments and ensure customer requirements are met.
- Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
- Handle customer inquiries and complaints, providing timely solutions and follow-up.
- Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team.
- Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.
Benefits
- Professional growth career
- Competitive pay package
- Performance-based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
