Kettle Manager and Driver

The Salvation Army Eastern Territory•Trenton, NJ

18d

About The Position

The Kettle Manager is responsible for the daily coordination, staffing, and operation of The Salvation Army Red Kettle Campaign. The role recruits, schedules, trains, and supervises bell ringers; maintains relationships with host businesses; oversees kettle operations; and ensures compliance with Salvation Army policies while supporting successful fundraising efforts. The position includes coordinating kettle locations, maintaining staffing and operational records, and supporting a welcoming donor experience.

Requirements

Must be at least 18 years of age.
Valid driver’s license with a clean driving record; must be approved to drive The Salvation Army’s vehicles.
Strong organizational, communication, and customer service skills.
Ability to work independently and manage multiple priorities and locations.
Basic computer and smartphone proficiency.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to work flexible hours, including evenings, weekends, and holidays during the Christmas season.
Must understand and support The Salvation Army’s mission as a church and a social services organization.

Nice To Haves

High school diploma or equivalent preferred.
Previous supervisory, scheduling, volunteer management, fundraising, or customer service experience.
Experience supervising seasonal employees or volunteers.
Previous experience with The Salvation Army or the Red Kettle Campaign.
Familiarity with the local community and business environment.

Responsibilities

Recruit, train, schedule, and support bell ringers and volunteers.
Maintain staffing records, schedules, and volunteer availability lists.
Ensure all kettle locations are adequately staffed and operational.
Fill open shifts, arrange replacements, and serve as a bell ringer when necessary.
Coordinate daily setup, operation, and closing of kettle locations.
Maintain kettle equipment, supplies, and campaign materials.
Conduct site visits to monitor attendance, performance, and operational effectiveness.
Serve as the primary contact for bell ringers, volunteers, businesses, and community partners.
Address staffing, operational, and customer service concerns promptly and professionally.
Build and maintain positive relationships with host businesses and organizations.
Monitor kettle activity and maintain accurate records of staffing, schedules, and hours worked.
Follow Salvation Army procedures regarding donation security, accountability, and reporting.
Communicate regularly with Corps Officers and designated Salvation Army staff regarding staffing levels, scheduling changes, and campaign operations.
Represent The Salvation Army professionally and promote a welcoming donor experience.
Perform other duties within the scope of the role as assigned by supervisors.