KC CRM Administrator - Enrollment Services

Kettering Health • Kettering, OH

4d • Onsite

About The Position

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.

This role is for a CRM Administrator within Enrollment Services at Kettering College. The administrator will lead the usage and operation of Customer Relationship Management (CRM) software, focusing on day-to-day operations and strategy implementation within the Enrollment Management system. Responsibilities include managing PR activities, events, and recruitment efforts both on and off campus. The role involves creating communication strategies and content, reporting, training, and system management. Collaboration with Kettering College IS/IT and Student Services is essential to ensure effective and efficient processes. The administrator will also assist the Assoc Dean in tracking the effectiveness of recruitment efforts and will work within the Office of Admissions.

Requirements

• Bachelor’s in Business Administration, HR Management, Administration, or related field.
• 1 year of related professional experience.
• 1 year of experience with CRM software.
• 1 year of experience with Customer Service.
• 1 year of experience with Operational Improvement.
• 1 year of experience with MS Office.
• 1 year of experience with project organization.
• 1 year of experience with product configuration.
• 1 year of experience with Report building.
• 1 year of experience with System monitoring.
• 1 year of experience with requirements analysis.

Responsibilities

• Lead usage and operation of Customer Relationship Management (CRM) software.
• Manage day-to-day operations and strategy implementation in the CRM system for Enrollment Management.
• Oversee PR activities and events.
• Manage recruitment on and off campus.
• Create communication strategies and content.
• Handle reporting, training, and management of the CRM system.
• Collaborate with Kettering College IS/IT and Student Services to ensure effective and efficient processes.
• Assist Assoc Dean in tracking effectiveness of recruitment efforts.
• Work in the Office of Admissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level