Karen Language Interpreter (Spoken in Myanmar & Thailand)

LanguageLine Solutions

3d•Remote

About The Position

LanguageLine Solutions is hiring a remote, work-from-home Bilingual Karen-English Video-Phone Interpreter. This role involves using your language skills to bridge communication gaps for limited-English speakers and the Deaf/Hard-of-Hearing across various industries such as healthcare, 911, first responders, education, government, and business. The company provides industry-leading training, opportunities for advancement, and operates in a certified ASTM and ISO environment, supported by a Senior Language Specialist and Help Desks.

Requirements

Fluency in Karen and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences.
Excellent listening, retention, and note-taking skills.
Ability to concentrate, stay detached, remain neutral and objective at all times.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Applicants must have work authorization that does not require sponsorship of a visa.
High school diploma or equivalent.
Ability to adapt to LLS technology enhancements.
Dedicated personal device for business purposes.
Desktop/Laptop Computers with Windows, MacOS, or ChromeOS, or Tablets (iPadOS or Android), or Smartphones (iOS or Android).
Restricted brands: Kaspersky products, Huawei hardware.
High speed Internet connection (5 Mbps download, 3 Mbps upload, Ping no more than 300 ms, Jitter no more than 30 ms).
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam the majority of the workday.
Must use a headset for prolonged periods of time.
Must be able to operate company provided software and systems.
Must have sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to read and write the requested languages – highly preferred.
Translators and other skilled linguists are encouraged to apply.

Responsibilities

Handle calls on demand, rendering the meaning of conversations between Karen and English speakers.
Break communication barriers in industries including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly and concisely, recognizing sensitive cultural differences.
Maintain professionalism and courtesy at all times, using appropriate terminology and understanding common industry procedures.
Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Participate in online, video, and audio training sessions.
Deliver interpretation services via video and expediently type data on a dedicated device.
Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout video and audio interpreting sessions.
Remain calm during sessions, especially in emergency situations.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions and protocol to ensure client expectations are met.
Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Remain on calls for extended periods without breaks if necessary due to the nature of the call or high call volumes.
Provide the required company standards of service within a dynamic environment.