K&I Solutions Manager
About The Position
Ogletree’s Knowledge and Innovation department has an opportunity for an experienced Manager to join its Solutions team. The primary role of the Solutions Manager is to maintain and enhance the firm’s intranet and related knowledge platforms, ensuring they meet the needs of attorneys and staff, incorporate the latest features and innovations, and provide a seamless user experience. This role will oversee intranet operations, manage and prioritize enhancement projects with the firm’s SharePoint vendor, and support the firm’s knowledge chatbot, enterprise search, expertise-data initiatives and associated projects and opportunities. The Manager will also collaborate closely with attorneys, practice groups, IT, and external vendors to design and deliver scalable, repeatable solutions. The Solutions Manager will report to the Senior Manager, Client Solutions.
Requirements
- Four-year degree or equivalent experience.
- 4+ years managing an intranet or knowledge platform (SharePoint strongly preferred) in a law firm or professional services environment.
- 4+ years of experience leading technology or knowledge projects.
- 3+ years of supervisory experience.
- Strong experience working with external vendors on technology initiatives.
- Excellent communication skills, with the ability to translate technical concepts for non-technical audiences.
- Demonstrated success with project management (Agile/Scrum experience preferred).
- Experience documenting processes, requirements, and ROI for improvements.
- Proven ability to manage multiple priorities, deliver on deadlines, and exercise sound business judgment.
- Comfortable working with a wide variety of stakeholders, including attorneys, administrative staff, and technical teams such as IT, with the ability to adapt communication style to different audiences.
Nice To Haves
- Experience with UI/UX design, including wireframing and prototyping.
- Familiarity with knowledge chatbots, enterprise search, and expertise-location tools.
- Experience with Microsoft Power Platform (Power Automate, Power Apps) and workflow automation.
- Experience with Microsoft Power BI
- Experience with Jira, Confluence, and Figma
- Understanding of design thinking and systems thinking.
- Knowledge of law-firm technologies (e.g., iManage, enterprise search, KM platforms).
Responsibilities
- Oversee the firm’s intranet (SharePoint-based), ensuring it remains current, reliable, and user-friendly by partnering with the vendor to test and deploy new features, and by monitoring usage and performance through regular reporting and analysis.
- Collaborate with attorneys, practice groups, and administrative teams to gather requirements and prioritize intranet improvements.
- Work with stakeholders to understand and analyze business needs, and prepare business case documentation for proposed projects
- Provide project support for related projects including, the firm’s knowledge chatbot, enterprise search, and expertise-data initiatives, helping ensure information is accurate, accessible, and actionable.
- Establish and oversee intranet content governance, ensuring consistency, accuracy, and usability through defined processes for content creation, curation, and lifecycle management.
- Serve as product manager for assigned tools, maintaining the roadmap, backlog, and release planning.
- Lead intranet and knowledge-platform projects using appropriate methodologies (Agile/Scrum/Waterfall as needed).
- Prepare business cases, scope documents, and project communications.
- Conduct user research, focus groups, and UAT to ensure solutions align with attorney and staff needs.
- Apply change-management principles to drive adoption of new features and solutions.
- Collaborate with Knowledge & Innovation, IT, Marketing, and other firm stakeholders to align technology solutions with firm strategy.
- Manage vendor relationships and coordinate external resources as needed.
- Prepare and send project-related communications and reports, tracking milestones, budget, and related project dependencies
Benefits
- Paid Time Off
- Paid Sick Leave
- a 401(k) matching program
- Profit Sharing
- Paid Holidays
- Paid Parental Leave
- affordable Health and Life Insurance including Dental & Vision coverage
- Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
- Tuition Reimbursement
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
