Member Solutions Advocate I
Rockland Federal Credit•Rockland, MA
•$20 - $22•Hybrid
About The Position
Rockland Federal Credit Union (RFCU) is searching for friendly, service focused, detail-oriented individuals to join our Member Solutions Center based in Rockland. If you enjoy providing stellar service while working in a busy environment, this could be the position for you!
Requirements
- High School Diploma or equivalent required
- Good written and verbal communication skills with the ability to manage multiple tasks in a timely manner.
- Be able to provide superior service by collaborating as a team and deliver high-quality service to both internal and external members, while embracing the fundamental values of RFCU's organizational culture.
Nice To Haves
- Previous banking or experience in a call center environment preferred.
Responsibilities
- Answer inbound calls within specified service levels, providing members with efficient and professional service.
- Maintain a full understanding of Credit Union products and services.
- Accurately process routine transactions and file maintenance while tracking member interactions.
- Proactively problem-solving with the scope of responsibility.
- Cross-selling additional products.
Benefits
- RFCU offers part-time employees a PTO package designed to support rest and work-life balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
