Solutions Engineer I
About The Position
The Solutions Engineer I is a role that supports the sales team by providing technical knowledge of security products, assisting in or completing site walks, and ensuring the client’s technical requirements are understood and met. This role focuses on learning the company’s product offerings, understanding client needs, and developing initial quotes and bill of materials (BOM's). Our ideal candidate can be located in New Hampshire, Massachusetts, or Connecticut, and may be required to travel to those states listed for customer site walks. What you’ll be doing (and doing well!): · Understand basic security solutions, hardware, and software products offered by the company. · Work closely with sales teams to support client engagement and build a foundational knowledge of solutions engineering processes. · Identify basic client requirements and communicate them to senior team members. · Assist and/ or complete site walks to evaluate customer needs. · Assist with basic system configurations, ensuring solutions meet customer needs. · Develop skills in troubleshooting and understanding technical requirements specific to the security industry. · Provide quotes and bill of materials (BOM) for projects based on customer needs. · Maintain knowledge of industry trends and competitors’ products. · Perform other job-related duties as assigned.
Requirements
- A Sense of humor, creativity, and positive attitude
- Bachelor’s degree in engineering, Computer Science, or a related field (or equivalent experience) preferred.
- Basic understanding of security products, systems, and solutions.
- Strong communication skills and willingness to learn.
- Ability to work well in a team-oriented environment.
- Entry-level experience or internships in sales, engineering, or security.
Responsibilities
- Own It: Focus on excellence in everything you do and each interaction you have with all clients
- Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
- Represent: Always understand that you are the face of the company to our customers
- Diversity: Every project and service call are different so you must enjoy variety in your workday
- Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
- Find a way: Turn challenges into opportunities
- Play To Win.
Benefits
- health coverage
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
