OPS K-12 Scholarship Customer Service Representative
About The Position
Tallahassee State College (TSC) is seeking a grant-funded OPS K-12 Scholarship Programs Customer Service Representative for the School Choice Information Hotline, specifically for the McKay Scholarship – Florida Department of Education. This role involves answering phone calls, providing technical assistance, and delivering accurate information about K-12 scholarship programs and other school choice initiatives. The position requires understanding and interpreting relevant statutes to ensure participants can comply with the law. It is an excellent opportunity for individuals seeking part-time employment, such as students or retirees, who possess strong communication skills.
Requirements
- Graduation from a standard high school or equivalency diploma
- At least two years of work experience.
Nice To Haves
- Fluent in Spanish, Creole.
- A love for keeping up with current events.
Responsibilities
- Serve as a Customer Service Representative for the School Choice Information Hotline.
- Answer phone calls, address inquiries, and provide technical assistance to callers.
- Be a member of a call center team, answering calls for the Office of Independent Education and Parental Choice.
- Provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs.
- Know and interpret the statutes that regulate the K-12 scholarship programs.
Benefits
- BENCOR FICA Alternative Plan as an important retirement benefit for all part-time, seasonal and temporary employees.
- Opportunities for professional development.
- Free access to TSC athletics, fine arts, and performing arts events.
- Health and Wellness Resources
- Free parking and employee discounts
- Employee Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
