JW Marriott F&B Front of House - Internship

AHC Hospitality•Grand Rapids, MI

13h•Onsite

About The Position

This is an internship for the Spring of 2027 at the Margaux Restaurant in the JW Marriott. This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more. Must be in college seeking an internship for school credit. The Margaux Front of House (FOH) Internship is a hands-on, rotational program designed to give an intern a complete, working understanding of how a high-end restaurant and In Room Dining (IRD) operation runs. Rather than focusing on a single role, the intern rotates through every FOH position — Host, Server Assistant, Bar, and Server, — building the practical foundation of a well-rounded hospitality professional. In the program's final phase, the intern moves into a two-week Management Development component, shadowing Front of House leadership to gain exposure to scheduling, labor management, staff supervision, and manager-on-duty (MOD) shift coverage.

Requirements

Must be in college seeking an internship for school credit
Genuine interest in restaurant operations and guest service
Strong communication skills and a professional, team-oriented attitude
Ability to take direction, learn quickly, and adapt across multiple roles
Reliable availability across the full 11-week schedule, including evenings, weekends, and holidays
Enrolled in or recent graduate of a Hospitality, Hotel, or Restaurant Management program
Ability to stand and walk for extended periods throughout a shift
Ability to lift and carry up to 25 lbs (trays, cases, bar stock)
Comfortable working in a fast-paced, guest-facing environment

Nice To Haves

Direct, hands-on experience in every core Front of House role rather than a single specialization
Working proficiency in Micros POS and standard restaurant service technology
Exposure to private event and banquet operations, including BEO execution
Firsthand introduction to restaurant leadership — scheduling, labor management, and running a shift as MOD
Mentorship from Front of House leadership, with a structured recap at the close of the program
A well-rounded foundation for a career in restaurant or hotel Food & Beverage management

Responsibilities

Rotate through each Front of House position on a structured schedule, working alongside experienced staff in each role
Learn guest-facing service standards, including seating, table service, wine and bar service, and in-room dining delivery
Support administrative Front of House functions such as reservation and table management (OpenTable), scheduling, and event planning during downtime
Assist with private dining and banquet service, including reading and executing Banquet Event Orders (BEOs)
Uphold LQA (guest experience quality) standards, and hotel expectations around guest privacy and safety
Complete a final rotation and recap review to demonstrate proficiency across all FOH positions
Assist in building weekly staff schedules and understand how labor hours are managed against forecasted business volume
Lead daily pre-shift meetings and coach team members on service standards
Support onboarding and training of new FOH hires
Shadow, and ultimately help run, shifts as Manager-on-Duty (MOD) — including handling guest concerns and service recovery
Gain exposure to how FOH leadership coordinates staffing and service across all positions during peak periods