Junior Workforce Analyst

Life Extension Foundation Buyers Club Inc • Las Vegas, NV

2d

About The Position

The Junior Workforce Analyst helps ensure operational goals are met through intraday management of shifts, skills, and changes to plan. The role manages schedules for call center and affiliate teams to anticipate staffing needs, monitors schedule compliance and efficiency, and adjusts schedules and resource allocation in response to changing conditions. The position also supports timekeeping, operational communications, and triage of IT- and phone-related issues. Two onsite days per week are an essential function of the position.

Requirements

• Strong analytical, problem-solving, and decision-making skills.
• Ability to effectively prioritize.
• Strong communication and interpersonal skills.
• Two onsite days per week are an essential function of the position.

Nice To Haves

• Six or more months of workforce experience in a call center setting.
• Intermediate knowledge of workforce management software.

Responsibilities

• Analyze call volume patterns to manage work shifts, lunches, and breaks.
• Maintain communication channels regarding events that affect call volume.
• Respond to intraday performance fluctuations according to established procedures and alert leadership to unusual conditions.
• Make intraday schedule and resource-allocation adjustments to minimize the impact of daily operational activities and events.
• Provide intraday updates.
• Track operational teams’ training, meetings, and other off-phone activity daily, making necessary schedule adjustments.
• Serve as tier 1 triage for IT- and phone-related issues by coordinating with appropriate groups and acting as an escalation point through resolution.
• Participate in weekly operational meetings and recommend workflow improvements based on identified trends.
• Edit ADP timecards, complete related help desk tickets, enter PTO as needed, and complete end-of-pay-period tasks.
• Monitor schedule compliance and efficiency, including real-time monitoring of break and lunch schedules, tardiness, and early departures.
• Provide recommendations to the Workforce Manager to help meet productivity goals, performance standards, and service levels.
• Perform additional duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed