Junior Video Teleconference Technician

Chenega Defense & Aerospace Solutions • Washington, DC

11d • $28 - $38 • Onsite

About The Position

Chenega Military, Intelligence & Operations Support (MIOS) is seeking a Junior Video Teleconference Technician to support SSP Information Operations AV/VTC equipment. This role involves working with various AV/VTC components, network connections, controllers, and peripherals within a government computing environment. Chenega MIOS emphasizes professional development and offers opportunities to enhance skills in a dynamic business climate.

Requirements

• Associate’s degree or higher from an accredited institution and 1+ years of experience OR High School Diploma or GED equivalent and 3+ years of experience
• CompTIA Certification A+, Network+ or Security+
• Cisco/Tandberg technician training
• Secret clearance required
• Knowledge of Audio-Visual Technology
• Knowledge of Automation and Enhancement
• The ability to make informed, independent decisions ensures that VTC systems remain operational, secure, and aligned with the organization's goals and requirements.

Nice To Haves

• Installing and maintaining baseline VTC system configurations preferred
• Knowledge of Cisco Call Manager and VOIP connections preferred
• Knowledge in installing, troubleshooting, servicing, and repairing video conferencing equipment and components, cables, connectors, and peripherals on a variety of network configurations preferred

Responsibilities

• Set up administrator and service accounts for SSP network desktop and conference room VTC devices.
• Update and maintain AV/VTC deployments using government-supplied and/or other approved hardware, subsequent upgrades/patches/versions/releases, and AV/VTC unique applications.
• Ensure compliance as outlined in the AV/VTC Security Technical Implementation Guide (STIG) on all SSP Information Operations AV/VTC setups.
• Provide Standard and Advanced AV/VTC support for hardware and software configuration, troubleshooting, and problem resolution enterprise-wide.
• Provide technical support for AV/VTC update software installation and configuration issues and provide resolution.
• Input, update, and maintain trouble tickets using the Heat Helpdesk Software application.
• Independently diagnose and resolve complex technical issues related to VTC equipment and software, ensuring minimal disruption to scheduled meetings.
• Make real-time decisions during critical situations, such as technical failures during important video conferences, by troubleshooting and implementing quick fixes.
• Provide oversight to VTC operations to ensure they comply with industry standards and regulations, making decisions to align with legal and security requirements.
• Other duties as assigned

Benefits

• Professional development opportunities
• On-the-job learning experiences
• Formal development programs
• Well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree