JUNIOR TECHNICIAN - ATLANTA, GA

Compass Group•Atlanta, GA

4d•$20 - $23•Onsite

About The Position

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment’s challenge. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play – no matter where they are in the life cycle of their technology journey. Our consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well-known corporate, education, government and community clients worldwide, and our highly certified on-site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients’ meetings and events so they can focus on what matters most – their business. We are seeking passionate, creative thinkers who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. If that sounds like you, then you’re looking for us, and we’re looking for you. As the Junior Technician the primary responsibilities include operation of all Audio Visual (AV) support resources for Conference Solutions. Collaborate professionally with Conference Solutions staff, Compass employees and other departments to service all AV technical support requests for events. The AV Technician will serve as the onsite AV point person and coordinator for assigned events.

Requirements

Minimum of 2-3 years’ work experience in an audio visual related position
Previous desktop support experience a plus
Microsoft certification and/or experience with Microsoft productivity suite products, Apple, Microsoft, Adobe and other presentation formats and utilities required
Knowledge of a wide variety of audio, video and teleconferencing technologies

Nice To Haves

A Bachelor’s Degree preferred
Superior quantitative, oral and written communications and problem-solving/strategizing skills
Proactive mindset to anticipate and support changes in our business
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional customer service abilities

Responsibilities

Provide solutions for presentation needs occasionally under high-pressure circumstances
Responsible for following protocols for A/V products and services.
Responsible for completing all AV event setup and teardown for events.
Provide professional, courteous technical support service to all customers with an emphasis on client services.
Operational support and training for all AV devices within client’s properties.
Provide immediate response to requests for assistance to events in progress.
Setup, calibration and technical support for display devices and mounting systems to include projectors front and rear, large screen LCD monitors.
Setup and operation of portable audio systems including music program and speech reinforcement.
Oversee resources to proactively ensure high quality service delivery while striving for continuous improvement
Assist with room brokering daily
Assist with Approvals in booking system daily
Responsible for ensuring inventory pars are maintained
Responsible for cleaning, maintaining and shutting down conference rooms nightly.
All other duties as assigned.