Junior Technical Account Manager

Red River • Raleigh, NC

1d • $29 - $45 • Remote

About The Position

The Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of Red Hat's products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges, building a solid understanding of customer environments. The JTAM follows detailed instructions and standardized procedures, applies basic troubleshooting, customer interaction skills, and focuses on technical issues and requests of minimal complexity and requests whilst working under close supervision. This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support. This is a chance to launch your career at the cutting edge of enterprise open source. As a Junior Technical Account Manager (JTAM), you’ll participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles, a comprehensive 10-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts in September 2027. As a Junior Technical Account Manager, you will also respond to customer inquiries and requests, following established procedures, document customer interactions and track issue resolution progress in designated systems, escalate complex technical issues to senior team members for guidance and resolution, participate in internal training programs to develop product knowledge and technical skills, perform customer onboarding and account maintenance tasks with the assistance of senior team members, and proactively identify and document known solutions for common technical challenges. This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

Requirements

• Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies
• Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs, or military experience
• Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues
• Understand fundamental concepts of network communication and configuration
• Motivation to engage in self-directed learning on new technologies
• Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals
• Effective communication (written and verbal), active listening and presentation skills
• Ability to work independently and collaboratively with internal teams and external customers
• Full professional proficiency in written and spoken English
• Must have the ability to work without a need for current or future visa sponsorship.

Nice To Haves

• Exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus

Responsibilities

• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services
• Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team
• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications
• Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers
• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities
• Focus on your personal and professional development as you grow your career at Red Hat
• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise
• Respond to customer inquiries and requests, following established procedures
• Document customer interactions and track issue resolution progress in designated systems
• Escalate complex technical issues to senior team members for guidance and resolution
• Participate in internal training programs to develop product knowledge and technical skills
• Perform customer onboarding and account maintenance tasks with the assistance of senior team members
• Proactively identify and document known solutions for common technical challenges
• Contribute to the creation and maintenance of knowledge base articles and support documentation

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed