Junior Systems Administrator

Modoc Tribal Enterprises Authority•New Braunfels, TX

3d•Onsite

About The Position

Red Cedar TG is seeking a dynamic, proactive, and self-starting Junior Systems Administrator to join our team in New Braunfels, TX. This role serves as the primary Tier 1 support contact for a user base of more than 200 individuals across multiple GCC High and Moderate tenants. In this capacity, the position is responsible for providing day-to-day technical support across core Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Intune. The role includes managing the full lifecycle of user support needs, from account provisioning and permission changes to handling access requests and resolving service-related issues. A key aspect of the position is actively monitoring service health dashboards to identify potential disruptions and proactively communicating outages or service degradations to affected users. In addition to direct troubleshooting, this role is responsible for assigning, tracking, and managing support tickets to ensure issues are resolved in a timely and organized manner. More complex or escalated issues are documented thoroughly and routed to the engineering team with clear, detailed context to support efficient resolution. This position also plays a collaborative role within the support team by participating in daily stand-ups and weekly coordination meetings. It provides informal guidance to peers by sharing troubleshooting techniques, lessons learned, and best practices to improve overall team effectiveness. Documentation is a critical component of the role, including recording incidents, solutions, and contributing to knowledge base articles to strengthen self-service capabilities and reduce repeat issues. The role also supports leadership by delivering regular status updates on support operations, highlighting trends, risks, and performance metrics. Communication responsibilities extend to end users as well, including providing timely updates on service changes, maintenance windows, and collecting user feedback to help drive continuous improvement initiatives. Finally, the role collaborates with cross-functional engineering and security teams to ensure alignment on issues impacting service reliability, user experience, and system security.

Requirements

BS/BA in an IT or related discipline
Demonstrated experience with Microsoft O365 administration (user management, mailbox configuration, Teams administration)
Experience working in a customer-facing support role
Ability to work independently with minimal supervision
Understanding of Azure Active Directory / Entra ID concepts (users, groups, licenses)
Familiarity with Microsoft Intune device management
Strong troubleshooting methodology and problem-solving skills
Ability to document technical procedures clearly
Ability to obtain a US government Secret clearance
Strong analytical and problem-solving skills
Excellent oral and written communication skills

Nice To Haves

PowerShell scripting experience (automation of repetitive tasks) - willing to train the right candidate
Prior experience in Government Cloud (GCC, GCC High) or CMMC/NIST 800-171 environments
Microsoft 365 certifications (MS-900, MS-102, or equivalent)
Experience with ticketing systems (ServiceNow, Jira Service Desk, etc.)
Prior team lead, shift lead, or mentoring experience
Familiarity with security compliance frameworks (CMMC, FedRAMP, NIST)
Existing security clearance (active or within reinvestigation window)

Responsibilities

Provide day-to-day technical support across core Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, Intune).
Manage the full lifecycle of user support needs, including account provisioning, permission changes, access requests, and issue resolution.
Monitor service health dashboards to identify potential disruptions and proactively communicate outages or service degradations.
Assign, track, and manage support tickets to ensure timely and organized issue resolution.
Document complex or escalated issues thoroughly and route them to the engineering team with clear, detailed context.
Participate in daily stand-ups and weekly coordination meetings.
Provide informal guidance to peers by sharing troubleshooting techniques, lessons learned, and best practices.
Record incidents and solutions, and contribute to knowledge base articles.
Deliver regular status updates on support operations, highlighting trends, risks, and performance metrics.
Provide timely updates to end users on service changes and maintenance windows.
Collect user feedback to drive continuous improvement initiatives.
Collaborate with cross-functional engineering and security teams to ensure alignment on issues impacting service reliability, user experience, and system security.