Junior Students Coordinator

Mate academy

1d • Onsite

About The Position

Mate academy is an EdTech company helping anyone, anywhere build a successful career through learning. Our gamified, AI-powered platform helps people gain new skills and get ready for tech and non-tech roles – in IT and beyond. We’re growing fast in Ukraine, Poland, and Brazil. 6000+ of our graduates have landed jobs, including 150+ in Poland. In Poland, we currently offer 9 courses and continue to expand our portfolio. Now we are looking for a Student Coordinator to cooperate with our PL team, who will directly influence the success of the students' learning and employment process, changing their lives! Note: this role is open to candidates currently based in Poland only.

Requirements

• 1+ year of experience in Recruitment / Teaching or Tutoring / Project Management / Coordination/ HR / Customer Service
• Excellent communication skills (both written and verbal) and ability to explain complex things simply
• The ability to learn quickly and be a team player who can also work independently
• Proactive approach in resolving issues and improving processes, with the ability to handle repetitive tasks
• Empathy for students and the ability to manage conflicts
• Consistency and time management skills
• General understanding of the IT market and readiness to learn basic technologies, tools, and approaches
• English at Upper-Intermediate+ level and fluent Polish

Nice To Haves

• Desire to learn how technologies work ‘under the hood’ and study our basic courses (HTML/CSS, JS, SQL, Java, etc.)
• Desire to learn the best employment practices to help students find jobs.

Responsibilities

• Take care of students throughout their studying flow: onboard new students in chats and at weekly onboarding meetings, communicate and solve organizational problems that arise.
• Gather and analyze student feedback to suggest changes (and make them happen) to the product.
• Help prepare students for employment and accompany them on their journey: check homework (CV, LinkedIn, Cover Letter), conduct mock interviews, and work closely with the partnerships team by recommending them to help in securing the job.
• Support processes in the courses (both existing and upcoming).
• Conduct webinars and public speeches (online).
• Work with Slack, the CRM system, the task manager, and basic analytics.
• Independently manage most student chats.
• Prevent students from requesting refunds within the first 14 days by offering support and a call when needed.
• Identify and report bugs mentioned by mentors and students, and know who to report them to.

Benefits

• Competitive service fee, regular reviews, and B2B contract collaboration
• Paid sick leave & 22 working days of paid contract breaks
• Self-development days for continuous learning
• Financial support in medical emergencies
• Personal crisis leave, arranged individually
• $600 annual L&D budget for courses, conferences, mentoring, etc
• Mate academy course discounts: 50% for you and your immediate family during employment and for one year after; 20% for friends.
• English courses in groups of up to 4 people
• Apple equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed