Junior Software Developer

Automated Health Systems•Pittsburgh, PA

About The Position

Automated Health Systems is seeking a motivated Junior Software Developer to join its technology team. The role focuses on software development, application integrations, and automated workflows supporting contact center operations. It is an opportunity for an entry-level or early-career developer to build technical skills while working on real-world applications. Prior Genesys Cloud CX or Five9 experience is not required; training will be provided. The developer writes, tests, debugs, and maintains code; helps develop applications, workflows, and system integrations; and assists with Genesys Cloud CX configuration and support, IVR workflows, call routing, and contact center automation. The role works under the guidance of experienced technical staff and involves collaboration with developers, business analysts, and operational teams.

Requirements

Working knowledge of at least one programming language, such as JavaScript, Python, C#, or Java.
Understanding of core programming concepts, including variables, functions, loops, conditional statements, and data structures.
Ability to read, understand, troubleshoot, and modify existing code.
Basic understanding of software development practices, testing, and debugging.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent attention to detail and ability to follow technical instructions.
Effective communication skills and ability to work collaboratively in a team environment.
Willingness to learn Genesys Cloud CX, IVR development, call routing, and contact center technologies.
Coding experience may be demonstrated through previous employment, internships, coursework, technical training, or personal software development projects.

Nice To Haves

Associate's or bachelor's degree in Computer Science, Information Technology, Software Development, or a related field; equivalent technical training, coding bootcamp experience, or demonstrated programming ability is also considered.
Familiarity with REST APIs, JSON, SQL, or web development concepts.
Experience with Git or other version control tools.

Responsibilities

Write, test, debug, and maintain software code using JavaScript, Python, C#, Java, or similar programming languages.
Assist in developing and maintaining applications, automated workflows, and system integrations.
Develop and troubleshoot REST API integrations, JSON data exchanges, and web services.
Learn to configure, customize, and support applications within Genesys Cloud CX.
Assist with developing interactive voice response (IVR) workflows, call routing logic, and contact center automation.
Review existing code, identify errors, and implement solutions under the guidance of senior developers.
Participate in software testing, debugging, code reviews, and application deployments.
Collaborate with developers, business analysts, and operational teams to understand technical requirements.
Create and maintain technical documentation for applications, integrations, and development processes.
Follow established coding standards, security requirements, and software development best practices.
Learn new programming tools, platforms, and technologies.