(Canada) - Junior Site Reliability Engineer

PointClickCare•Mississauga, ON

66d•CA$70,000 - CA$80,000•Remote

About The Position

At PointClickCare, our mission is to help providers deliver exceptional care, starting with our people. As a leading, founder-led, and privately held health tech company, we empower our employees to innovate and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of over 400 integrated partners, our platform serves more than 30,000 provider organizations, impacting millions of lives. We reinvest a significant percentage of our revenue into research and development, providing employees with the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. We empower our people to be the architects of a smarter healthcare future, one that is human-first and accelerated by AI. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making, enhancing collaboration and improving outcomes. We uncover AI expertise during hiring and invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare so it doesn’t just survive, it thrives.

Requirements

2 years of relevant experience or co-op/internships as a Software Engineer
Monitoring or logging familiarity with Appdynamics, DataDog, ELK/Kibana or similar tools.
Basic scripting or programming skills (Python, Bash and Java)
Hands on experience deploying, operating, or supporting containerized workloads using Kubernetes and Docker.
Demonstrates curiosity, continuous learning, and a growth oriented mindset.
Experience with cloud native infrastructure and platforms such as Azure or AWS.
Ability to collaborate effectively
Experience working with Agentic AI and LLM based solutions used to support automation.

Responsibilities

Participate in incident response and supported on-call practices, helping restore service quickly while documenting incidents and recovery actions.
Design, implement, and maintain monitoring and observability solutions, including dashboards, alerts, logs, metrics, and traces, to understand system behavior and proactively improve reliability.
Engineer and enhance AI-driven anomaly detection and root cause analysis solutions to continuously improve system reliability and prevent repeated failures.
Contribute to automation and AIOps initiatives, including scripting, event driven workflows, and AI assisted runbooks that reduce manual effort and operational toil.
Continuously develop Site Reliability Engineering skills through mentorship, hands on production exposure, and application of SRE best practices.