Junior Security Analyst

TEKsystems•Philadelphia, PA

2d•$14 - $16•Remote

About The Position

Looking for those in early stages of pursuing a cybersecurity career; looking to grow their career and stay in this role long term. Candidates must be engaged and committed to the role. Must have a degree of professionalism and do the work in a professional environment (with no distractions or noise). In this role, contractors will receive tickets to work that will involve calling a customer for resolution. Training is involved; the first week will onboard with the training resources (learning things like email etiquette, set up rules, intro to the team, etc). Then they will start to learn about identity theft. Depending on how that goes, additional trainings may be added (i.e. payment fraud). There are scorecards for productivity. Contractors will start to be held accountable the 2nd month. These scorecards can be accessed daily. Volume of tickets varies 25-60 per day. The type of person who does well here usually is someone pursuing a cybersecurity career, or someone learning about this on their own and has a passion for cybersecurity knowledge.

Requirements

Networking awareness
Customer service skills
Knowledge of SPAM, email, Phishing, Vishing, etc.
Engaged and committed to the role
Degree of professionalism
Security
Cyber security

Nice To Haves

Pursuing a cybersecurity career
Learning about cybersecurity on their own and has a passion for cybersecurity knowledge

Responsibilities

Receive tickets to work that will involve calling a customer for resolution.
Handle conversations professionally and with tact when dealing with upset customers (i.e. fraud, identity theft, phone taken over by a bad actor).
Work in a professional environment with no distractions or noise.