About The Position
This position supports a newly awarded task order with the Bureau of Medicine and Surgery (BUMED), where the client provides expert personnel to operationalize and sustain BUMED's Government-led Command Support Team (CST). The CST is the local interface between the command and the General Fund Business Office (GFBO), which provides centralized Tier 2 enterprise sustainment. The work keeps BUMED processing financial transactions, closing accounting periods within the mandatory four-day reporting window, supporting audits, and maintaining accurate financial records without interruption. The role is hybrid, based at the Defense Health Headquarters (DHHQ) in Falls Church, VA, and requires U.S. citizenship and eligibility for a DoD Common Access Card (CAC). The client is a boutique consulting firm that employs consultants and professionals with unique skill sets to support the federal government with strategic execution, financial process enablement, IT systems, and Enterprise Resource Planning (ERP) software implementation.
Requirements
- U.S. citizenship. Foreign nationals are not permitted access to the functional or system side of Navy ERP.
- Eligible for a DoD Common Access Card (CAC) and able to obtain and maintain a favorably adjudicated background investigation at the level determined by the Command Information System Security Manager. A Tier 3 (T3/T3R) or equivalent investigation is anticipated for Enhanced access to Navy ERP and Controlled Unclassified Information (CUI); interim approval is not authorized.
- At least one (1) year of direct experience with Navy ERP.
- Demonstrated experience providing first-level user support, managing help desk ticket queues, and resolving transactional errors within labor and funds allocation workflows.
- Bachelor's degree; an additional two (2) years of relevant experience may substitute for the degree.
- Proficiency in Microsoft Word, PowerPoint, Excel, Project, Access, Visio, and Adobe Acrobat; able to produce briefing slides, metric charts, program schedules, and organizational charts.
- Able to leverage artificial intelligence and automation platforms (Power BI, Power Automate, and generative AI tools).
- Comfortable delivering ad-hoc, over-the-shoulder user support through Microsoft Teams.
- Able to complete the Government onboarding package (OF-306, FD-258 fingerprints, e-QIP/SF-86, DISS profile, SAAR-N) and in-process with the Command Security Manager and ISSM before beginning work.
- Able to complete required training, initially and annually: Level I Antiterrorism Awareness, OPSEC Awareness, DoD Cyber Awareness, and Controlled Unclassified Information (CUI) training.
- Able to work onsite at DHHQ in Falls Church, VA approximately 20% of the time and support limited CONUS travel to Navy Medicine commands (San Antonio, TX; San Diego, CA; Portsmouth, VA).
Nice To Haves
- Navy ERP end-user support experience in a command EBO/CST, comptroller office, or NAVSUP Business Systems Center help desk.
- Experience with a formal ticketing or issue-tracking tool (Quality Center / ALM, ServiceNow, Remedy, or similar).
- Familiarity with Navy ERP timekeeping (CATS), labor cost distribution, and funds allocation transactions.
- Strong customer-service orientation and clear written communication for ticket documentation and user guidance.
- Current favorably adjudicated Tier 3 (or higher) background investigation or active Secret clearance.
Responsibilities
- Operate the Tier 1.5 help desk on a rotational or shared basis: receive user requests, log each issue in the Tier 1.5 Issue Log (date submitted, description, submitting end-user, status, resolution or escalation action, and date resolved or escalated), and keep the log current as the formal intake and tracking mechanism.
- Prepare and submit the weekly Contractor Tier 1.5 Issue Log every Monday by 1100 EST, jointly with the other Junior Analyst.
- Provide first-line troubleshooting, ad-hoc over-the-shoulder support (primarily via Microsoft Teams), real-time problem-solving, and individualized guidance to labor, projects, and funds users; deliver refresher guidance on specific accounting-related processes.
- Resolve routine labor accounting errors; process timesheet defaults; execute PERNR updates; support Check-In/Check-Out and non-interfaced personnel actions; assist users navigating budget allocation processes within Navy ERP.
- Route highly complex issues to the Mid-level or Senior Analyst with documented findings; support the preparation of formal GFBO Tier 2 escalations.
- Under Mid-level direction, monitor routine interface exception items (MER/BIMER, Defense Civilian Pay System (DCPS), Total Force Manpower Management System (TFMMS)) and clear or route them appropriately.
- Execute assigned tasks in the monthly Period-End Close Coordination Plan.
- Maintain job aids and quick reference guides for labor and funds users; support training session logistics; maintain training IDs for sandbox environments in coordination with command training leads.
- Compile help desk activity and trend data for the Monthly Status Report.
Benefits
- Family Health Care (54% cost covered for the entire family)
- Family Dental (54% cost covered for the entire family)
- Family Vision (54% cost covered for the entire family)
- Flexible Spending Account
- Overutilization bonuses for Time and Materials (T&M) contracts
- Lifetime Event Bonuses (e.g., child, marriage)
- Profit-sharing arrangement for any work brought into the company
- Unlimited Leave with Approval
- 401k 100% employer match on first 4% invested
- $1,000 training budget
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
