Junior Salesforce & Marketing Cloud Systems Administrator

Joyce Meyer Ministries•Fenton, MO

22h•Hybrid

About The Position

This role supports the mission to Share Christ – Love People by supporting the day-to-day operation, maintenance, and support of the organization’s Salesforce platform under the direction of the System Administrator/Lead System Administrator. This position provides frontline technical support to Salesforce users, assists with system administration and configuration, performs testing and quality assurance, and helps maintain accurate documentation and data. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.

Requirements

0-2 years of relevant experience
Experience with active releases of SQL Server required
Technical experience with data collection, query writing, data mining and technical documentation
Excellent interpersonal skills to work with all levels within the organization
Knowledge of data quality assurance
Knowledge of data validation and administration
Excellent problem-solving skills
Ability to work quickly under pressure
Proactive attitude and flexibility
Precise attention to detail
Designing scalable, best practice solutions
Excellent communication and relationship-building skills
Ability to motivate and persuade others
Ability to organize and prioritize work

Nice To Haves

Experience with Salesforce and Marketing Cloud preferred
Knowledge of Agent360 and Data360 preferred

Responsibilities

Support Salesforce user setup, access, roles, permissions, and ongoing account maintenance
Assist with Salesforce configuration changes, including fields, layouts, picklists, reports, dashboards, and basic automation under Lead guidance
Identify unused or under-utilized platform features
Create technical documentation and a platform roadmap
Define priorities, liaising with stakeholders and communicating all platform changes
Own the communication of any platform changes to end users and stakeholders
Complete Salesforce & Marketing Cloud configuration changes, including: Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Collaborate with System Architects and Super Users
Data management to improve Salesforce & Marketing Cloud data quality, implementing rules and automation
Data imports and cleansing, identifying errors and corrupt data, correcting or deleting as required
Explore ways to implement process changes to enhance data quality and reliability
Environment management: Proactive system maintenance, security reviews, release updates, health check, and optimizer
Oversight of Super User changes, all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization-wide defaults and sharing rules
Work with the development and Quality Assurance team to understand integrated applications and ensure new developments that include data are correct with end-to-end testing