Junior Research Analyst

National Association of Convenience Stores•Alexandria, VA

3d•Hybrid

About The Position

The leading global trade association dedicated to advancing convenience and fuel retailing, NACS advances the role of convenience stores as positive economic, social and philanthropic contributors to the communities they serve and is a trusted adviser to retailer and supplier members from more than 50 countries. The U.S. convenience store industry, with more than 152,000 stores nationwide selling fuel, food and merchandise, conducts 160 million transactions daily and had sales of $860 billion in 2023. A member-driven organization, NACS has 70-plus employees and an annual operating budget of approximately $60 million. NACS supports the industry through its media platforms, advocacy efforts, research, events, products & services, and industry initiatives, helping members stay informed and connected. NACS Media is the voice that connects the convenience and fuel retailing industry through various channels, including its award-winning monthly publication NACS Magazine, NACS Daily e-newsletter and other modern media such as its weekly Convenience Matters podcast and Convenience Corner blog. This is where ideas are shared, products are launched, and consumer needs are solved. NACS also is a hub for cutting-edge research, insightful analysis, innovative educational opportunities and key industry initiatives that aim to advance the future of convenience and fuel retailing, including the NACS Show, one of the largest annual tradeshows in the country; more than a dozen targeted and regional events; 5 executive education programs at ivy-league universities and extensive advocacy to both elected leaders and the general public. Here is more about what it’s like to work at NACS. [https://www.convenience.org/About-NACS/Careers]

Requirements

Bachelor’s degree or commensurate experience
2+ years’ experience providing customer service, or commensurate experience

Nice To Haves

Ability to provide excellent customer service using data-driven insights
Translate complex data into clear, actionable recommendations
Curious problem solver with strong analytical skills
Collaborative team player focused on precision and results
Highly organized and detail-oriented; focus on measurable solutions
Passionate about analytics and data-driven strategies
Strong Excel skills; proficient in Word, PowerPoint, and Outlook
Quick learner with an agile, adaptable mindset
Experience with customer databases and CRM systems a bonus

Responsibilities

Support the business development, delivery, and ongoing support of Research products, including the State of the Industry (SOI) Report and Talent Insights Dashboard.
Provide day-to-day oversight of digital rights management tools and billing and related activities, as required.
Serve as the primary point of contact for external requests for NACS research team.
Maintain proactive and continual communications with internal teams, vendors, and product and service stakeholders; assist with recruitment and coordination for events as needed.
Assist with the development of project timelines, manage project plans to meet deadlines and ensure successful initiatives.
Participate in planning and organizational meetings to ensure projects are on schedule, and to foster collaboration across the organization. Contribute ideas, solutions, and recommendations.
Identify opportunities to improve existing Research deliverables and processes and implement those improvements as required.
Perform general administrative tasks such as processing invoices, tracking expenses, and maintaining accurate documentation and records.