Junior QA Support Analyst

Ace IT Careers•Baltimore, MD

3d•$67,600 - $69,800

About The Position

Ace IT Careers is recruiting for an entry-level Junior QA Support Analyst focused on software quality, application issue investigation, and testing support. The position is suitable for recent graduates, people with foundational IT knowledge, and candidates beginning a career in Software Quality Assurance. Previous professional QA experience is not required; academic projects, internships, and basic software testing experience are encouraged. Candidates must reside within the position's approved United States hiring locations and satisfy the employer's applicable employment authorization requirements. As part of recruitment, candidates may participate in an initial technical evaluation of their software-testing knowledge and readiness. Feedback and recommendations for further technical preparation may be provided if areas for improvement are identified. Ace IT Careers also offers separate, optional technical training and career-preparation services; fees, details, and terms are communicated before enrollment. Applications and recruitment evaluations are free. Paid preparation is voluntary, is not required for employment consideration, and does not guarantee interviews or employment.

Requirements

Basic understanding of software applications and software testing concepts.
Familiarity with SDLC, STLC, or manual testing fundamentals.
Ability to identify, reproduce, and clearly document software issues.
Strong analytical and problem-solving abilities.
Good written and verbal communication skills.
Attention to detail and willingness to learn new technologies.
Candidates must reside within the position's approved United States hiring locations and satisfy the employer's applicable employment authorization requirements.

Nice To Haves

0–1 year of professional QA or IT support experience is preferred.
Fresh graduates and candidates without professional QA experience are welcome.
Academic projects, internships, or independent technical experience are valued.

Responsibilities

Assist with testing web-based applications and identifying software issues.
Investigate reported application defects and document testing observations.
Execute manual test cases and verify expected application behavior.
Create and maintain defect reports using Jira or similar tools.
Support functional, regression, and user acceptance testing.
Collaborate with software development and support teams to investigate application issues.
Reproduce reported bugs and verify implemented fixes.
Maintain test execution records and application issue documentation.
Communicate testing findings to relevant team members.
Participate in Agile meetings and software quality improvement activities.