Junior People Services Advisor, North America

Cushman & Wakefield•St. Louis, MO

2d•$15 - $18•Onsite

About The Position

The Junior People Services Advisor is an entry-level HR Advisor in a large and complex organization supporting the US and Canada. This individual will be responsible for receiving, sorting, and distributing mail, both manually and using case management. Accuracy is crucial, and the ability to manage and prioritize tasks is of utmost importance. Effective communication across COEs across various platforms will be necessary. Introductory experience in HR onboarding function as available.

Requirements

1+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)
Strong customer service skills
Enjoy working in a very fast paced environment
Organized; detail oriented; versatile
Demonstrates critical thinking, exceptional interpersonal skills, and problem-solving ability
Demonstrates strong verbal/written communication skills
Demonstrates sense of urgency, prioritization, flexibility, and adaptability
Proven record of excellent internal and external customer service
Ability to work independently and demonstrate ownership of job tasks

Nice To Haves

Experience with Workday preferred

Responsibilities

Sort incoming mail by department, using case management
Ensuring smooth and positive transitions for new employees joining the company
Provide Shared Services Tier 1 level support
Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business
Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1
Effectively manage workload within HR ticketing system
Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Communicate successfully using multiple types of technology – email, phone, messaging, etc.
Maintain direct ownership of tasks/projects
Provide satisfactory and accurate answers/resolutions to inquiries and concerns
De-escalate situations as needed
Provide updates, follow ups, and information depending on concern/issue