Junior Payments and Fraud Analyst
About The Position
The Junior Payment and Fraud Analyst role is designed for individuals seeking to build a career in fraud prevention, payments, and risk management. This position involves collaborating with the Payment and Fraud team to safeguard the bank and its customers from fraudulent activities, while also ensuring secure and efficient payment operations. The role includes assisting with transaction monitoring, fraud investigations, customer and account reviews, case documentation, reporting, and operational support tasks. It offers hands-on experience with digital banking, payment systems, fraud detection tools, and the regulatory landscape of financial services. This is an ideal opportunity for an analytical, curious, and detail-oriented individual eager to learn and develop the skills needed to advance into a Payment and Fraud Analyst position and beyond.
Requirements
- High school diploma or equivalent required
- 1-2 years of experience in banking, financial services, fraud prevention, risk management, payments, customer service, operations or related fields
- Customer service, contact center, banking operations, or payment processing experience is highly valued
- Interest in fraud prevention, financial crimes, payment systems, and risk management
- Excellent organizational and time management skills
- Dependable, accountable, and eager to learn from feedback
Nice To Haves
- Internship experience in financial services, payments, compliance, fraud or data analysis is a plus
- Exposure to SQL, reporting tools, or data visualization platforms is a plus
Responsibilities
- Monitor daily payment activity across ACH, debit card, and other payment channels for unusual or suspicious activity
- Review alerts generated by fraud monitoring systems and escalate potential fraud concerns to senior team members
- Assist with customer account reviews, investigations, and fraud case documentation
- Support the team in identifying suspicious transactions, payment anomalies, and other fraud indicators
- Maintain accurate records of fraud investigations and case outcomes
- Help gather data and information needed for investigations, audits, and compliance reviews
- Support Know Your Customer (KYC) and Know Your Business (KYB) review processes when applicable
- Communicate professionally with internal teams regarding fraud-related issues and operational needs
- Provide enhanced due diligence and escalated investigations for high-risk funds transfers
- Provide investigation, documentation, and decisions for customer payment disputes and chargebacks
- Learn and use fraud detection tools, case management systems, and reporting platforms
- Assist with testing and implementation of new fraud controls, alerts, workflows, and processes
- Identify opportunities for process improvements and share recommendations with the team
- Stay informed on emerging fraud trends and participate in ongoing training and development opportunities
- Perform other duties and special projects as assigned
Benefits
- 100% Employer-paid Medical, Dental, & Vision Insurance
- Generous Paid Time Off (PTO)
- Paid Holidays
- 401(k) with 4% Employer Match
- Monthly Chair Massages
- Consistent Schedules & Work-Life Balance
- Opportunities to Grow
- Career development
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
