Junior Parts Advisor

Northern Roads Auto Group•Niagara Falls, NY

9d•CA$19 - CA$21•Onsite

About The Position

Cardinal KIA is preparing to open our brand-new Niagara Falls dealership, and we are looking for a Junior Parts Advisor to grow with our team. This is an entry-level position intended for someone who wants to build a long-term career in the automotive industry. Previous dealership or parts experience is an asset, but it is not required. We are prepared to train someone who is dependable, works hard and wants to continue learning and taking on more responsibility. The goal is to develop the successful candidate into a knowledgeable Parts Advisor with the skills and experience needed to advance within Cardinal KIA or Northern Roads Auto Group. You will receive hands-on training from our Parts Manager and other experienced members of the dealership team. Additional training will be provided through industry partners such as PBS Systems, NCM Associates and other automotive training providers. As part of your onboarding, you will also be cross-trained in our service department. This will include learning basic service tasks, repair-order flow and how work moves through the shop. The service cross-training will help you understand how technicians use and request parts, how parts availability affects technician productivity, how repair orders move through the service department, how parts, service and technicians work together, how delays affect customers and the dealership, and how an efficient fixed operations department operates. This broader training will make you a stronger Parts Advisor and give you exposure to other potential career paths within the dealership. As your knowledge and performance develop, future opportunities may include Parts Advisor, Senior Parts Advisor, Assistant Parts Manager, Parts Manager, service-department positions or other roles within Northern Roads Auto Group.

Requirements

A positive attitude and strong work ethic
Dependable attendance and punctuality
A genuine interest in building a career
Willingness to learn both parts and service operations
Strong organizational skills and attention to detail
Good communication and customer-service skills
Basic computer skills and the ability to learn new systems
Ability to follow direction, accept feedback and apply training
Willingness to help throughout the department and shop
Ability to safely handle, move and organize automotive parts
A valid Ontario driver’s licence and acceptable driving record
Availability to work scheduled shifts Monday through Saturday, based on departmental needs

Nice To Haves

Previous dealership or parts experience is an asset, but it is not required.
Experience in automotive parts, customer service, retail, warehousing, delivery or inventory management is helpful but not required.

Responsibilities

Assist technicians and service advisors with parts requests
Learn to identify and order the correct parts using manufacturer and dealership systems
Deliver parts directly to technicians throughout the shop
Stage parts for scheduled appointments and upcoming repairs
Complete local parts deliveries and pickups when required
Receive, inspect, organize and stock incoming parts
Assist retail and wholesale customers in person and over the phone
Prepare parts quotes and place orders
Monitor special-order parts and communicate updates
Maintain accurate inventory records and organized storage locations
Assist with inventory counts, returns and warranty parts
Complete basic service tasks during cross-training
Keep the parts department and work areas clean, safe and organized
Assist the Parts Manager with process development and improvement
Support other areas of the department when needed
An important part of this position is helping our technicians remain productive. This includes delivering parts directly to technicians, preparing parts in advance and helping reduce the time technicians spend waiting for or looking for parts.
You will also work with the Parts Manager to identify and develop processes that improve shop efficiency, technician productivity, customer turnaround times and overall fixed operations profitability.