Junior, Partner Launch Specialist

FISPAN•Vancouver, BC

6d•CA$70,000 - CA$89,930•Hybrid

About The Position

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform. Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal. We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey. The Junior Partner Launch Specialist supports the successful launch of new FISPAN bank partners from contract signature through pilot, general availability, and handoff to FISPAN’s ongoing servicing and operations teams. Working alongside experienced Partner Success team members and cross-functional partners, this role helps coordinate launch activities, prepare bank teams for operational readiness, verify production functionality, and provide a high-touch experience to pilot clients. The Junior Partner Launch Specialist is responsible for executing established launch processes, maintaining strong communication across stakeholders, tracking milestones and risks, and helping ensure that client onboarding momentum builds from the point the solution reaches production through transition to ongoing operations. This is an ideal role for someone who is highly organized, client-focused, technically curious, and ready to develop expertise in banking, payments, product launches, and partner management.

Requirements

Bachelor's degree in Commerce, Information technology, or related field
1-3 years experience in Customer Success Management or related field
Experience launching B2B or B2B technology products with financial institutions.
Experience with production verification, user acceptance testing, or structured launch-readiness processes.
Program and launch management: Demonstrated ability to manage complex, cross-functional implementations with multiple stakeholders, dependencies, and deadlines.
Client-facing leadership: Strong ability to establish trust and credibility with enterprise clients and partner stakeholders.
Technical aptitude: Ability to understand technical products, integrations, production environments, and payment or transaction workflows without needing to be an engineer.
Operational thinking: Ability to translate a product or technical implementation into scalable servicing processes, roles, documentation, and controls.
Problem solving and ownership: Comfortable taking ambiguous problems, establishing a path forward, and driving issues across multiple teams until resolution.
Attention to detail: Ability to manage readiness criteria, testing, documentation, risks, dependencies, and handoffs without losing sight of the overall launch objective.

Nice To Haves

Experience in banking, payments, fintech, treasury management, or financial technology.
Familiarity with payment lifecycles, ERP/accounting integrations, APIs, or embedded banking solutions.
Experience designing or implementing customer support and operational servicing models.
Experience leading pilot or early-access programs and transitioning them into general availability.

Responsibilities

Support partner launches from contract signature through pilot, general availability, and operational handoff.
Maintain operational launch plans, milestones, action items, dependencies, and target dates using established FISPAN launch processes.
Coordinate meetings and post-contract workshops with bank stakeholders and internal FISPAN teams.
Build strong working knowledge of FISPAN products, client onboarding processes, servicing models, and payment lifecycles.
Understand the key technical and operational requirements associated with launching and supporting FISPAN solutions.
Answer common product and process questions from partners, clients, and internal teams using established documentation and processes.
Know when an issue requires additional Product, Engineering, Implementation, or Operations expertise and engage the appropriate teams.
Continuously build expertise through participation in launches, client implementations, testing, and internal training.
Help facilitate post-contract workshops with bank stakeholders and internal FISPAN teams.
Educate bank teams on established FISPAN servicing processes and expectations.
Maintain and update service design plans and supporting documentation based on workshop outcomes.
Track outstanding decisions, documentation, dependencies, and readiness activities.
Help ensure pilot and general availability milestones remain on track.
Escalate risks or delays that could affect agreed launch dates.
Execute established production verification testing processes before pilot client onboarding.
Document testing results and clearly communicate identified issues.
Coordinate with Product, Engineering, Implementation, and other teams to track issues through resolution.
Validate that required launch and readiness activities have been completed before pilot onboarding.
Escalate production issues or readiness gaps that could impact the client experience.
Support pilot clients throughout installation, onboarding, and early production use.
Provide responsive and professional communication to clients during the pilot experience.
Help troubleshoot common onboarding, product, and servicing questions.
Maintain clear ownership and communication until client issues are resolved.
Capture client and bank feedback and ensure relevant themes are shared with senior team members and appropriate internal teams.
Track pilot clients through the onboarding lifecycle and maintain accurate visibility into client status.
Monitor progress against agreed pilot client and timeline targets.
Follow up with bank and internal stakeholders on outstanding client onboarding activities.
Help maintain momentum between the first production client, pilot completion, and general availability.
Execute assigned activities within the operational readiness plan.
Coordinate completion of training, documentation, support processes, and knowledge-transfer activities.
Create and update training materials, process documentation, FAQs, and other operational resources using established standards.
Track readiness activities and follow up with owners to ensure deadlines are met.
Support change-management activities with bank and internal servicing teams.
Identify gaps in documentation or readiness and work with senior team members to address them.
Prepare documentation and information required for transition to FISPAN Operations and servicing teams.
Ensure open issues, client status, documentation, and outstanding actions are clearly captured.
Participate in knowledge-transfer and handoff sessions.
Track outstanding transition activities through completion.

Benefits

Semi-annual bonus plan
Equity grants
Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.
Fully stocked cupboards
Weekly catered team lunches
Daily JJ Bean coffee runs
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs
Leadership series