Junior Operations Analyst

Kingfisher•Lower Southampton Township, PA

3d•Onsite

About The Position

Junior Operations Analysts reside in the Command Centre, providing round the clock, dedicated Level 1/2 Infrastructure monitoring support for all of Kingfisher’s banners. This is a key role to the incident management process, responsible for accurately identifying and reporting any issues on live service applications. In addition to monitoring, the JOAs are also responsible for performing initial problem determination and recovery prior to directing issues to the appropriate dedicated application and technology teams. This is a brilliant opportunity with genuine development potential and the perfect role for a talented individual looking for an introduction into IT. Please note that this role based at our Southampton office with a shift pattern of 12 hour shifts (24x7x365) over 15 days per month.

Requirements

An IT related College/University qualification
Good understanding of Microsoft tools, such as EXCEL/WORD
Good general knowledge of IT software tools (EG: Microsoft Windows, MS Excel)
Excellent communication skills – verbal and written.
Ability to pick up new skills quickly.
Good verbal and written communications skills
Customer focus
Self-motivated with ability to work effectively under pressure.
Ability to work as part of a team
Good organisational skills, attention to detail and good time management skills.
Have a genuine interest in Retail and how customer needs are changing, particularly online
Reliable and conscientious
Excellent GCSE grades, emphasis in English & Maths

Nice To Haves

Employment experience in IT and/or Retail would be beneficial.
An IT related qualification would be advantageous.

Responsibilities

To work 12-hour shifts (24x7) managing IT services in accordance with Kingfisher operational policies and procedures.
Monitor IT production services of the operating companies that form Kingfisher PLC.
Work with experienced team members to develop business knowledge, key capabilities, and essential skills in readiness for promotion to next role.
Fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with technical support personnel.
Form effective relationships with colleagues so implementation of additional Command Centre responsibilities is seamless.