Junior Operations Analyst

Cushman & Wakefield

1d•$61,200 - $72,000

About The Position

This role provides business and client support services, including incident resolution, technology adoption assistance, and white-glove support for executives. Additional duties include training end users, supporting business-as-usual systems, assisting with data migration in relation to support, designing support materials, and delivering system presentations. The position ensures adherence to corporate standards, safety procedures, and internal processes while supporting various operational and technical initiatives across the organization. The role supports cross-functional operational excellence by partnering with stakeholders to ensure programs, processes, and strategies align with overall goals. Responsibilities include assisting in analyzing workflows, conducting audits, and developing recommendations to enhance efficiency and quality. The position manages and maintains complex database applications, creates operational standards and playbooks.

Requirements

Bachelors Degree in technical area preferred
1-3 years experience in client facing support role
Good organizational skills, meeting deadlines and team player.
Skew towards accuracy, proactive and attention to details.
Analytical skills and aptitude for data and operational process
Ability to translate technical details from different customer contexts
Ability to work under pressure and ask for support when required.
Proficiency in Word and Excel.

Responsibilities

Resolve incidents from first line of support as well as the internal tech/genius bar and assist end users with technology adoption when applicable.
Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.
Training end-users and assisting with deployment of new technology.
White Glove support for company executives.
Client Support Service - provide client support and advisory services.
BAU system support – provide system support on various applications for internal and external clients.
Possess strong knowledge of Microsoft Office 365 applications.
Ensure corporate standards and internal company processes and systems are leveraged.
Comply with all company and account safety procedures, including completing all required C&W Trainings as scheduled annually.
Maintain data integrity by conducting regular quality checks and correcting discrepancies.
Execute functional, regression, and user acceptance testing (UAT) on system enhancements and new features.
Develop and deliver clear, engaging system presentations to internal teams, highlighting key features, workflows, and best practices.
Assess user understanding through walkthroughs, practice scenarios, and follow‑up support to reinforce learning.
Work cross-functionally with stakeholders and business partners to ensure goal-oriented programs and operational strategies align with goals, leveraging internal company-wide resources and advocating, supporting, and increasing adoption of account-wide initiatives.
Dissect processes and information to construct clear findings resulting in improvement recommendations, such as designing changes to a functional unit’s workflow and influencing others to buy in on those changes.
Conducts audits and inspections and documents the organization's processes to ensure performance and adherence to quality requirements.
Ability to work in and maintain complex database applications (for example, SharePoint sites, BI dashboards).
Development of operational standards/playbooks / operating manuals for all aspects of the client workplace.
Understanding clients’ requests and maintaining the skills, knowledge, and know-how to clarify requests to deliver desired results.