Junior Onboarding Specialist

MoeGo

9d • CA$55,000 - CA$75,000 • Remote

About The Position

We are looking for a Junior Onboarding Specialist to join our Customer Success team and support the seamless onboarding of our T4 and T5 tier clients (vSMB & SMB). In this role, you will be the first point of contact for new customers, guiding them through product setup, training, and early adoption to set them up for long-term success. This is a high-impact, customer-facing role that requires strong communication skills, a passion for helping others, and the ability to manage multiple accounts simultaneously in a fast-paced environment.

Requirements

• 1–2 years of experience in a customer-facing role (onboarding, customer success, support, or similar)
• Excellent verbal and written communication skills in English
• Strong organizational skills with the ability to manage multiple accounts and priorities
• Comfort with technology platforms and ability to learn new software quickly
• A customer-first mindset with genuine enthusiasm for helping people succeed
• Ability to work independently and proactively in a remote environment

Nice To Haves

• Experience working with SaaS platforms or in a tech startup environment
• Familiarity with CRM tools such as Salesforce, HubSpot or Monday.com
• Background in the pet care, grooming, or service industry
• Experience working cross-functionally with sales or product teams

Responsibilities

• Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live
• Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption
• Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction
• Partner with Account Executives to ensure a smooth handoff from sales to onboarding
• Document customer configurations, progress, and outcomes in CRM and project management tools
• Identify and escalate risks or blockers that may impact the customer experience
• Contribute to the continuous improvement of onboarding playbooks, resources, and processes
• Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues

Benefits

• Competitive compensation at $75,000 CAD with opportunity for growth
• Fully remote role with flexible working hours
• Flexible benefit plans for employees and their family members at no cost to employees
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed