Junior Network Administrator

MV Transportation•Baltimore, MD

About The Position

MV Transportation is seeking a Junior Network Admin. This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. The Computer Network Admin is responsible for handling various technology issues related to a transit environment and also supporting corporate infrastructure. Provide support for MV’s IT environment for the client control-center and multiple providers. Currently, the environment includes production and training environments supporting approximately 50 desktops and 15 notebooks. Responsibilities include desktop, telephone, application, & network support. Interacts with internal clients on all levels to help resolve IT-related issues for MV’s client contract, including remote support for providers accessing client’s IT systems. Must be available for after-hours or weekend support as needed and respond in a timely manner. Assists with the procurement of all software, hardware and other IT supplies related to the Mobility Transportation client contract. Ensures that company assets are maintained responsibly. Other duties as assigned. Trapeze Software Application Responsibilities: Provides support for MV and client staff for existing Trapeze scheduling, routing, dispatch, eligibility and customer service applications. Develops best-practices and recommend system improvements to optimize features and modules within the Trapeze environments. Assists with testing, installation, implementation and training of application upgrades, as well as new applications, including planning and analysis tools, as they relate to the contract. Create and/or edit documentation related to the installed applications. Push-to-Talk (PTT) Responsibilities: Provide support for PTT radios for the control center and multiple providers. Manage PTT radios by assigning to dispatch station and maintaining a sign out sheet for overflow dispatch staff, ensuring devices are charged for daily use and that spare batteries are available. Responsible for assigning, labeling, programming, and replacing broken devices for control center and multiple providers.

Requirements

Highly proficient with Trapeze transit software is a MUST.
Proficiency with Active Directory, relational databases (MS SQL Server preferable) and networking.
Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.).
Thorough understanding of computer, server, network, printer and peripheral hardware.
Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications.

Nice To Haves

Excellent communication and decision-making skills.
Experience with desktop, server and network management tools.
Experience with Cisco switches and routers.
Familiar with backup and disaster recovery.

Responsibilities

Provide support for MV’s IT environment for the client control-center and multiple providers.
Responsibilities include desktop, telephone, application, & network support.
Interacts with internal clients on all levels to help resolve IT-related issues for MV’s client contract, including remote support for providers accessing client’s IT systems.
Must be available for after-hours or weekend support as needed and respond in a timely manner.
Assists with the procurement of all software, hardware and other IT supplies related to the Mobility Transportation client contract.
Ensures that company assets are maintained responsibly.
Provides support for MV and client staff for existing Trapeze scheduling, routing, dispatch, eligibility and customer service applications.
Develops best-practices and recommend system improvements to optimize features and modules within the Trapeze environments.
Assists with testing, installation, implementation and training of application upgrades, as well as new applications, including planning and analysis tools, as they relate to the contract.
Create and/or edit documentation related to the installed applications.
Provide support for PTT radios for the control center and multiple providers.
Manage PTT radios by assigning to dispatch station and maintaining a sign out sheet for overflow dispatch staff, ensuring devices are charged for daily use and that spare batteries are available.
Responsible for assigning, labeling, programming, and replacing broken devices for control center and multiple providers.