Junior Key Account Manager - Consumer Products

SGS•Fairfield, NJ

7d•Hybrid

About The Position

SGS is seeking a Junior Key Account Manager to be responsible for account management, project coordination, and service proposals for consumer product clients. This role involves promoting SGS services (testing, inspection, and certification) to both existing and new clients, cultivating cross-functional partnerships, and ensuring seamless client support. The position requires maintaining and developing business relationships, driving revenue growth, expanding the client portfolio, and conducting market research. The Junior Key Account Manager will manage projects, issue proposals, negotiate terms, facilitate documentation collection, and serve as the primary point of contact for client order concerns. Additionally, they will be responsible for escalating and resolving client issues, and providing timely sales reports. This is a hybrid role based in New Jersey, requiring up to 30% travel.

Requirements

Ability to establish effective working and team relationships with internal and external customers, work in a collaborative manner.
Creative and strategic thinking skills to develop innovative solutions to sell to the client.
Capable of building trust, value others and communicate effectively.
Customer focused, high integrity, excellent work ethic.
Self-managed and responsible to meet targets and goals.
Strong communication and organizational skills.
Highly motivated, dependable, and detail oriented.
Demonstrates ability to acquire new knowledge at a rapid pace.
Travels up to 30% of time.
Highly organized to handle fast paced environment.
Strong people skills to include cross cultural sensitivities.
Proven analytical and problem-solving abilities.
2+ years of client service or inside sales experience in a multinational organization.
Strong written and spoken English skills, other languages are an advantage.
Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.
Hands-on, open-minded, proactive team player.
Proficient in Microsoft Office- Word, Excel, PowerPoint and Outlook 365, LinkedIn.

Nice To Haves

University graduate or equivalent educational background, preferred in science, engineering or business fields.
Other languages are an advantage.

Responsibilities

Maintain and develop business relationships with existing and potential clients.
Drive targeted revenue growth within a portfolio of established accounts through strategic selling initiatives.
Expand existing client portfolio by identifying new business opportunities.
Drive market research for assigned new product categories and new client outreach.
Support market research for industry trend and industry association activities.
Manage projects from internal and external clients for domestic and global executions.
Issue proposal and negotiate fees, terms and conditions as necessary.
Facilitate the collection of required client documentation to eliminate bottlenecks and enable efficient execution by the operation and lab teams.
Serve as the primary point of contact for order concerns and requirements, aligning with operation and lab teams to meet all defined client protocols.
Escalate and resolve client order issues in strict alignment with client requirements, keeping operation and lab teams fully informed.
Consistently and accurately provides sales reports and other reports timely as required by management.
Other duties assigned as necessary in response to business needs.