Junior IT Systems Specialist
ServiceTec•Orlando, FL
•Onsite
About The Position
Working as part of a larger team in a call center environment, the Junior IT Systems Specialist will provide technical assistance to users of personal computers, networks, servers, portable devices, and peripheral devices. Responsibilities include maintaining and troubleshooting operations and communications hardware, applications, system software, and peripheral devices in a predominantly Microsoft Windows environment, with some support for macOS and iOS.
Requirements
- College diploma or university degree in the field of Computer Science, Information Technology, or related field and/or 2 years equivalent work experience.
- Working knowledge of MS Windows and Windows based software.
- Thorough knowledge of computer hardware diagnostics and repair required.
- Proven experience in supporting Local Area Networks (LAN), servers, switches, and networking equipment.
- Proven experience with installation, maintenance and troubleshooting of system hardware, software, desktop support, and printers or equivalent systems and hardware.
- Experience and proficiency with the following applications and devices: Microsoft Windows 11, Microsoft Word, Excel, and PowerPoint, Microsoft Outlook including calendaring, contacts, PST files, rules wizard and delegate rights, Adobe, Smartphone devices, VPN, Network Printers (HP).
- Understanding and working knowledge of TCP/IP and Multicast technologies.
- Working knowledge and understanding of Active Directory.
- Must have a valid driver’s license.
- Ability to carry tools, test equipment and replacement equipment (up to 50lbs) independently and unaided.
Nice To Haves
- A+, Net+, MCP, MCSE or relevant certifications are preferred.
Responsibilities
- Provide technical assistance to users of personal computers, networks, servers, portable devices, and peripheral devices.
- Maintain and troubleshoot operations and communications hardware, applications, system software, and peripheral devices.
- Support a predominantly Microsoft Windows environment, with some support for macOS and iOS.
Benefits
- Excellent healthcare benefits: Medical and Dental.
- 401K including an employer match.
- Paid time-off and sickness leave.
- Paid Military Leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
