Junior IT Support Specialist

Automating Finance • Chicago, IL

2d • Hybrid

About The Position

We are seeking a Junior IT Support Specialist to provide technical support and ensure a seamless, secure, and productive experience for our end-users. This role requires a good understanding of endpoint management, network troubleshooting, and involves IT project collaboration. You will play a key part in maintaining high standards for IT services, managing cloud and security systems, and supporting our teams across platforms.

Requirements

• Bachelor's degree in computer science, Information Technology, or related field. Equivalent experiences will also be considered.
• Experience in IT support or service delivery roles, with expertise across multi-platform environments, ideally including both PC and Mac systems.
• Proficiency in networking fundamentals, including TCP/IP, VPNs, and routing.
• Hands-on experience with Atlassian products (Jira, Confluence), ideally including Jira Service Management.
• Strong understanding of M365 administration, Entra ID, and Intune.
• Knowledge of IT security systems and protocols, particularly Microsoft Defender and monitoring tools.
• Basic knowledge of Endpoint Application Support (incl. M365) and Autopilot.
• Exceptional written and verbal communication skills in English.
• Strong collaborator who contributes actively to a supportive, solution-oriented team environment.
• Customer service & problem solving skills.

Nice To Haves

• German language skills are an advantage.

Responsibilities

• Endpoint Management: Manage endpoint devices using Mobile Device Management (MDM) tools such as Microsoft Intune and Jamf Pro, ensuring that endpoints, AV equipment and cloud-based systems support optimal productivity for end-users.
• Directory and Cloud Services Administration: Support and troubleshoot within Microsoft Intune, Entra ID and SharePoint environments.
• Network and VPN Support: Diagnose and resolve technical issues related to network interruptions, VPN connections, and other connectivity concerns.
• Ticketing and Documentation: Track and manage support tickets using Jira Service Management and create clear, accessible technical documentation and specifications in Confluence.
• Other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance - available to you from your first day of employment
• Paid Parental Leave
• 401(k) - dollar for dollar matching up to 4% with immediate vesting and contribution eligibility beginning 30 days from the start of employment
• Up to a $275 monthly reimbursement for phone and internet
• Employee Assistance Program
• LifeMart - discounts on travel, food, products, and services
• Regus – mobile office space available for Serralians for team meetings, department gatherings, and project collaborations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees