Junior IT Support Engineer

City of New York•New York, NY

21h•Hybrid

About The Position

The Department of City Planning (DCP) plans for the future of New York City, working to create thriving and dynamic neighborhoods with access to housing and jobs, resilient infrastructure, and a vibrant public realm. The Department engages communities to develop inclusive plans, expands housing access and economic opportunity, and plans for long-term sustainability. DCP supports the City Planning Commission in its annual review of hundreds of land use applications. The Department also advises on citywide strategic and capital planning, analyzes data, conducts policy analysis, and creates open data and civic engagement tools. The ITD TSM unit is seeking a talented and versatile Junior IT Support Engineer to join its team of dedicated IT Services Engineers to assist with the operations and support of the DCP mission critical Audio/Visual (AV) infrastructure systems and IT infrastructure. This hybrid role ensures smooth delivery of meetings, events, and day-to-day technology operations across the organization.

Requirements

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;
3. Education and/or experience which is equivalent to "1" or "2" above.

Responsibilities

In close coordination with multiple teams, and as directed by a member of the TSM team, ensure that all Standard Operating Procedures and checklist documentations are kept up to date.
Perform weekly testing, calibration, and preventative maintenance on the AV infrastructure in accordance with established checklist, and as directed by a member of the TSM team.
The day-to-day operations of the AV infrastructure for the DCP Planning Commission, Review Sessions, and other meetings as directed by a member of the TSM team.
The thorough logging of all anomalies involving the AV infrastructure in the IT ticketing system.
Support live events, conferences, hybrid meetings, and webinars involving the Microsoft Teams and Zoom Video Conferencing platforms by a member of the TSM team.
Provide onsite training and support for presenters and meeting organizers, ensuring smooth audio, video, livestreams, and lighting performance as directed by a member of the TSM team.
The set up, operation, and break down AV equipment including microphones, speakers, projectors, displays, cameras, switchers, Mi-Fi devices, Laptop, and control systems for external engagements as directed by a member of the TSM team.
Ensures that all AV infrastructure assets lifecycle management are accurately reflected in the IT asset systems, as directed by a member of the TSM team.
Diagnose and resolve audio, video, and connectivity issues quickly and professionally.
Engage with vendor support for problem resolutions as directed by a member of the TSM team.
Provides technical support for desktops, laptops, mobile devices, and peripherals as directed by a member of the TSM team.
Provides troubleshoot network connectivity issues (wired and wireless) and resolutions as directed by a member of the TSM team.
Install, configure, and update software and operating systems as directed by a member of the TSM team.
Assist with patching, imaging, and deployment of desktop and laptop devices as directed by a member of the TSM team.
Support printers, conference room PCs, and shared IT resources.
Assists with the relinquishment of retired AV and IT assets as directed by a member of the TSM team.
Other duties and responsibilities as required.