IT Support Engineer

RedTech Recruitment Ltd. • New York, NY

16h • $75,000 - $75,000 • Onsite

About The Position

A fantastic opportunity for a technically minded graduate or experienced IT Support professional, to join a forward-thinking organisation where technology drives day-to-day success. You’ll be the main IT point of contact within the Manhattan office, working closely with and supported by a wider IT team based at the company’s head office in the UK. This is an ideal role for someone confident taking ownership on-site while developing their technical skills in a hands-on, collaborative environment.

Requirements

• Commercial experience supporting users, ideally in-person, within an IT support role
• This company values a strong academic history, so is looking for those who achieved a 3.3 GPA or higher in an IT related degree
• Confident supporting both macOS and Windows environments.
• Comfortable working with productivity tools such as Microsoft 365 or Google Workspace.
• Understanding of core networking principles (e.g. IP addressing, DNS, VPN).
• Strong communicator with excellent attention to detail and a logical approach to problem solving.
• Enthusiastic about learning new technologies and providing great internal support.

Nice To Haves

• Familiarity with Active Directory, Azure AD or device-management tools.
• Exposure to scripting or automation
• Previous use of ticketing or incident-tracking systems.
• Interest in information security or IT best-practice frameworks.

Responsibilities

• Provide technical assistance to internal teams, diagnosing and resolving hardware, software and connectivity issues.
• Configure laptops, mobile devices and user accounts, ensuring smooth onboarding and offboarding processes.
• Maintain and update company systems, applications and documentation.
• Support internal collaboration tools, meeting room tech and conferencing setups.
• Identify recurring technical issues and contribute ideas for continuous improvement.

Benefits

• healthcare
• dental
• 401k
• An exciting opportunity in a fast scaling tech company
• Structured learning and exposure to a wide range of systems and tools.
• Join a company with a collaborative culture and excellent opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level