IT Support Engineer

Toyota Material Handling•East Chicago, IN

16h•$83,000 - $130,000•Onsite

About The Position

We’re seeking a passionate and dedicated IT Support Engineer who brings energy and expertiseto the table. In this role, you’ll support all computer related functions while collaborating with a dynamic and diverse team to achieve shared goals. We value innovative and creative ideas—yes, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.

Requirements

Bachelor’s Degree in Computer Science, Computer Engineering, or similar degree or equivalent work experience in an IT related environment.
3 or more years of related IT experience
Experience with server configuration and server OS support
Ability to work on the manufacturing floor to support customer needs

Nice To Haves

Ability to demonstrate well-developed and proven organizational, problem solving, analytical, and time management skills
Ability to demonstrate project management, data analysis, customer services, and support skills
Proven ability to communicate effectively both verbally and in writing
ITIL Foundations Certification or ITSM/ITIL experience

Responsibilities

Provide excellent customer service through interactions with customers via telephone, email, etc and provide technical support and problem solving ability on a variety of technical and non-technical issues.
Provide higher level assistance with infrastructure and desktop support issues and support other staff in problem resolutions
Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers and IT asset management in case failure events, notires user and fixes the problem or escalates to senior members
Administers the set up of new profiles, creates and updates access permissions and maintain user accounts for enterprise systems and applications
Documents the design, operation and troubleshooting of technology platforms and procedures, including preparations of ISO/JSOX documentation as needed.
Networking including hardware and software setups, OSI model, etc.
Active Directory functions such as group creation and modification, user creation, and modification and various permission-related items.
Collaborate with cross-functional teams.

Benefits

Competitive Salary
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Best in class work culture!