Junior IT Support Specialist

Rosendin•Tempe, AZ

About The Position

The Junior IT Support Specialist is an entry level position responsible for providing Help Desk support to end users, including, but not limited to, desktop/laptop computers, mobile devices, printers, and software. He/she will utilize defined procedures to perform their work and works under close supervision.

Requirements

Excellent written and verbal communication skills.
Experience Knowledge of documenting processes and procedures.
Excellent customer skills, including maintaining focus on the customer issues in a fast-paced environment with the ability to empathize with and prioritize customer needs.
Experience performing in a dynamic and fast‐paced team environment.
Continuously develop technical skills by keeping up to date with new technologies and applying them to support team and organizational goals.
Ability to troubleshoot issues over the phone, utilizing remote assistance tools, and in person.
Knowledge of Microsoft Windows and Microsoft 365 Office Suite.
Experience working in a team with strong communication & customer service skills, with the ability to stay on task when working independently.
Experience handling multiple tasks in a fast‐paced environment.
Ability to adapt to changing requirements with a positive attitude.
Ability to interact effectively and professionally with all levels of employees, both management and staff, vendors, clients, and others.
One or more years of IT experience required.

Nice To Haves

An Associate’s Degree in Information Technology, Computer Information Science, or equivalent years of experience is preferred but not required.
Preferred skills include: Knowledge and/or practical experience of the following technologies: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Remote Software, Conference Room AV, Cisco VOIP, and Video Conferencing software.
Knowledge of an enterprise ticketing system.
Experience using discretion and sensitivity when handling confidential information.
Knowledge of iOS devices.

Responsibilities

Provide end‐user support and problem resolution, including but not limited to the following: AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
Utilize the trouble‐ticketing system to document work and facilitate communication with the clients.
Effectively adapt to the needs of all Rosendin team members, including field personnel, office staff, and leaders at every level of management.
Cover the Help Desk phone queue when needed.
Escalate higher-level issues/tickets to IT Support Specialist 1, 2, and/or Lead Image laptops and desktops via SCCM and Intune Autopilot Setup mobile iOS devices.
Maintain stockroom inventory.
Order equipment and peripherals as needed.
Prepare shipments using UPS online system.
The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing; other duties may be assigned based on the position’s role within the business unit.