Junior IT Specialist

Carylon Corporation•Kansas City, MO

4d•$45,000 - $75,000•Onsite

About The Position

Carylon Corporation is a leader in environmental maintenance services, providing innovative solutions to municipalities, utilities, and commercial clients. We prioritize technology and customer satisfaction, offering employees an opportunity to grow in a supportive and collaborative environment. We are looking for a proactive Junior IT Specialist to join our IT team. This customer-facing role focuses on delivering exceptional support to staff, with responsibilities that include provisioning, troubleshooting, and maintaining laptops, tablets, and other end-user devices. The position requires up to 20% travel to our offices across the U.S. and offers an opportunity to work with a range of modern tools and cloud platforms.

Requirements

A bachelor’s or associate degree. In lieu of education, a minimum of three (3) years of relevant experience in IT support or a helpdesk environment is preferred.
Familiarity with Jira for issue tracking and ticket management.
Proficiency in Microsoft 365, Windows 10/11, and basic networking concepts.
Experience with imaging, configuring, and troubleshooting devices.
Strong customer service skills and the ability to work effectively with people at all levels of the organization.
Excellent verbal and written communication skills.
Ability to manage multiple tasks and prioritize effectively.
Valid driver’s license required.
Ability to lift and carry equipment up to 50 lbs.

Nice To Haves

certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL preferred.

Responsibilities

Configure and deploy laptops, tablets, and other devices for end-users.
Manage device assignments and inventory tracking.
Troubleshoot hardware, software, and connectivity issues in a timely manner.
Support end-users with M365 applications such as Teams, Intune, OneDrive, and SharePoint.
Monitor and resolve helpdesk tickets using Jira.
Ensure consistent communication with end-users regarding issue resolution timelines.
Escalate complex issues to senior team members as needed.
Provide excellent customer support, ensuring a positive experience for all end-users.
Act as a point of contact for IT-related questions and concerns.
Collaborate with other IT team members to improve service delivery.
Update and maintain IT documentation, including troubleshooting guides and asset inventories.
Assist with software installations, updates, and basic networking tasks.